Abbott

Business Support Specialist III

Abbott • $61K — $122K *
Kansas City, MO 64118In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • Strong phone presence and professional written communication skills
  • Proven ability to qualify prospects using structured criteria
  • Excellent organization, follow-through, and attention to detail
  • Proficiency in Microsoft 365 and Salesforce
  • Data integrity mindset with comfortable list and pipeline management
  • Ability to manage multiple priorities in a fast-paced environment
  • Analytical skills to interpret trends and make data-backed recommendations

Responsibilities

  • Evaluate and assess clinics for sales readiness based on defined criteria
  • Engage and qualify clinics through targeted outreach efforts
  • Manage clinic qualification decisions and maintain accurate data
  • Partner with Sales to facilitate successful clinic conversions
  • Analyze performance metrics and report on qualification activities
  • Collaborate with internal teams to align on qualification standards
  • Identify and implement process improvements for outreach and qualification workflows
  • Support technology enhancements by partnering with Network Operations

Benefits

  • Health and wellness benefits to support work-life balance
  • Opportunities for personal and professional growth
  • Inclusive workplace culture
  • Access to resources for family health and security
Full Job Description
JOB DESCRIPTION:

The Opportunity

The Business Support Specialist ensures an accurate, high performing provider network aligned to geographic and client needs. This role independently assesses clinic potential and makes qualification determinations within the parameters, responsibilities, and authority assigned to the role, and drives a sales ready pipeline that accelerates network growth-even when there is no existing clinic client business. The Specialist III leads cross functional alignment on qualification standards and workflows, improves quality processes quality, and delivers insights that shape network strategy and Sales execution.

What You'll Do

  • Evaluate, qualify, and make recommendations on clinic sales readiness by assessing services, capacity, coverage, pricing, operational readiness, risk, and alignment with established qualification criteria and thresholds.
  • Source, engage, and qualify clinics through outbound outreach, validating service offerings, coverage areas, capacity, SLAs, contracting interest, and implementation readiness while educating prospects on network value and onboarding expectations.
  • Manage clinic qualification decisions and pipeline integrity, including activation/deactivation decisions within assigned authority, maintenance of accurate qualification data, exception management, and creation of a segmented pipeline of Qualified and Sales-Ready clinics.
  • Partner with Sales to drive successful conversions by preparing comprehensive handoff packages, supporting high-priority or complex clinic opportunities, and monitoring qualification-to-install conversion rates to improve outcomes.
  • Analyze performance metrics and provide data-driven recommendations through reporting on outreach, qualification activity, conversions, cycle times, market opportunities, coverage gaps, and monthly business reviews with leadership.
  • Collaborate cross-functionally with internal teams and leadership to align qualification standards, coordinate outreach efforts, resolve complex provider scenarios, and support operational goals.
  • Identify and implement process improvements across outreach, validation, qualification, and handoff workflows to increase accuracy, efficiency, throughput, and clinic engagement.
  • Support technology, automation, and program enhancements by partnering with Network Operations and system administrators to improve tools, dashboards, scoring models, scripts, and workflow automation.


Required Skills & Qualifications
  • Bachelor's Degree
  • Strong phone presence and professional written communication.
  • Proven ability to qualify prospects using structured and documented criteria.
  • Excellent organization, follow through, and attention to detail.
  • Proficiency with Microsoft 365 (Outlook, Excel, Teams, Word) and Salesforce (lists, tasks, opportunity objects, reporting).
  • Data integrity mindset; comfortable managing lists, validation rules, and pipeline stages.
  • Ability to lead cross functional work and manage multiple priorities in a fast-paced environment.
  • Analytical capability to interpret trends and make data backed recommendations.


Preferred Qualifications
  • 3-5 years in provider outreach, network development, sales development, or healthcare operations (or equivalent combination of experience).
  • Experience with clinic/provider networks, scheduling/coverage models, or healthcare contracting.
  • Familiarity with call scripting, objection handling, and SOP development.


Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

The base pay for this position is
$61,300.00 - $122,700.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Procurement Support

DIVISION:
TOX ARDx Toxicology

LOCATION:
United States > Kansas City : 8140 Ward Parkway

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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