Summary of Responsibilities:

The business support manager oversees the floating team ensuring training is complete. This role also oversees the admin. team and leads the day-to-day operations.

Primary Responsibilities and Objectives:
• Oversee the floating and admin. teams' daily operations and manage their schedules
• Ensure and track training classes and courses
• Create a floating tool kit that will live on-site
• Conduct monthly touch base meetings
• Host quarterly team events and communicate event information to attendees
• Track event RSVP's
• Prepare reports for quarterly financial reviews
• Review the process with the regional manager for client requests for quarterly check-ins
• Review MOR/track weekly schedule for the following month
• Discuss delays and ways to eliminate them in the future
• Ensure deliverables are received on time
• Act as a mentor for the floating and admin. teams
• Manage and review the RMS guide compliance workbook quarterly
• Provide monthly updates to vice presidents
• Ensure AR reports are completed by the 15th of each month in Egnyte
• Responsible for updating clients quarterly, including a legislative update
• Update clients on any upcoming programs
• Host training as needed, including property manager eviction training
• Track RRIO compliance and registration
• Performs other tasks as assigned

Education and Experience:
• High school diploma is required. Bachelor's degree is preferred.
• Three to five years of customer service experience is required
• One to three years of property management experience is preferred

Skills and Requirements:
• Ability to adhere to the company's best practices and Federal Fair Housing requirements during all phases of the prospect and resident lifecycle, from initial prospect inquiry to resident move-out (i.e. touring, application processing, managing security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)
• Familiarity with multi-family housing management and related terminology, budgeting, and commitment to excellence and customer service
• Strong organizational and time-management skills
• Strong interpersonal skills to communicate with all levels of management effectively and sensitively
• Intermediate level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Sensitivity to confidential matters is required
• Thorough understanding of local, state, and Federal Fair Housing laws
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
• Capability to read, write comprehend, and converse in English
• Excellent customer service and interpersonal skills with the ability to relate to others
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling:
• Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays

Environment:
• Exposure to environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:
• Ability to lift, push, and pull up to 25 pounds
• Must be able to observe and detect signs of emergency through visual and/or auditor cues
• Must be able to remain stationary move around, reach, and position oneself as needed for extended periods of time
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
• Ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Notice $100,000 to $109,000 per year Skills & Requirements Qualifications