Business Solutions partners with our label, marketing, and release planning teams to build the tools and workflows that help them run more effectively. We operate as a trusted internal partner, not an order-taking function. Our work is guided by three principles: Fail Fast: test ideas quickly, and don't let perfection get in the way of progress; Learn Quickly: treat every iteration as a chance to learn, document, and adapt; and Move Forward: keep the work, and the people we support, moving.
This Business Solutions Specialist supports a dedicated portfolio of business units spanning US and international markets, serving as a business-facing, execution-focused role working closely with the Senior Specialist and Architect on larger technical or architectural decisions.
What you'll do:- Serve as the day-to-day point of contact for your assigned business units' stakeholders
- Run requirements-gathering, testing, and feedback sessions with end users and mid-level stakeholders
- Build and maintain business systems, automations, and workflows
- Write specs for integrations with internal Sony Music systems, with support from the Senior Specialist/Architect
- Support data migrations for assigned business units
- Escalate bigger technical or architectural questions rather than solving solo
- Identify and develop power users within each business unit who can extend training to their broader team
- Run basic training sessions and office hours with end users on using AI tools (e.g., Claude Cowork) for their own recurring tasks; gather feedback on adoption
- Track adoption/usage of the solutions you support and help report on outcomes
- Follow established governance, privacy, and compliance guardrails when building and deploying solutions; escalate questions to the Senior Specialist/Architect
- Document your work using established templates and playbooks so patterns can be reused across BUs
- Coordinate across time zones with the global team members and stakeholders
Who you are:- 2-5 years in business/systems analysis, solutions consulting, and hands-on no-code/low-code platform development and administration in an enterprise setting, building with security and governance in mind rather than quick fixes
- Comfortable running point with business unit stakeholders on day-to-day requirements and testing
- Solid process-mapping and documentation skills
- Tool-agnostic and eager to learn new platforms as needed
Nice to Have (not required):- Music industry experience; media & entertainment adjacency a plus
- Hands-on Airtable experience (current core platform)
- Hands-on A.I. experience using tools such as Claude Cowork, ChatGPT Work, Google Gemini
- Interest or early experience coaching end users on self-service AI tool use
What we give you:- You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
- A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
- An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
- Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
- Investment in your professional growth and development enabling you to thrive in our vibrant community.
- The space to accelerate progress, positively disrupt, and create what happens next
- Time off for a winter recess
New York Pay Range
$100,000-$110,000 USD
California Pay Range
$100,000-$110,000 USD
