The Business Solutions Analyst is a fully proficient product and experience practitioner who independently owns smaller initiatives or substantial workstreams within complex initiatives. The role turns customer and business problems into practical combinations of process, system, vendor, data, communication, and operating changes. Responsibilities include:
- Independently investigate moderately complex customer and business problems combining data, customer feedback, operational insight, frontline observations, system behavior, and technical context to distinguish symptoms from likely root causes
- Designing practical future states connecting customer interactions, business rules, roles, workflows, communications, data, systems, and controls
- Personally lead smaller initiatives or major workstreams from discovery through solution selection, implementation, launch, adoption, stabilization, and learning
- Partnering directly with SaaS providers, implementation partners, Technology, Engineering, Architecture, Data, Security, and platform owners
- Translating customer and business needs into functional behavior, data requirements, integrations, dependencies, and success criteria. Contribute actively to feasibility and design decisions and recommend build, buy, configure, integrate, automate, or partner approaches. Influence without final decision authority
- Planning and support testing, launch readiness, communications, training, process adoption, and stabilization
- Defining measures with business and data partners, evaluate post-launch results, identify gaps, and recommend follow-on improvements
What We're Looking For
- Bachelor's degree or equivalent combination of education and relevant experience
- 4-6 years of progressively responsible experience leading customer, digital, product, operational, technology-enabled, or enterprise improvement work
- Experience independently framing moderately complex problems and distinguishing symptoms from likely root causes
- Experience designing future-state processes, functional behaviors, business rules, or customer experiences
- Experience leading smaller initiatives or major workstreams from discovery through implementation, adoption, and measurement
- Experience translating customer and business problems into requirements, data needs, integrations, acceptance criteria, and measures
- Experience partnering directly with SaaS providers, technical teams, and cross-functional business partners
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long-Term Disability Insurance
- Employee Discount
Pay Scale: FASHIONPHILE reasonably expects the range to be $80K-$110K for this position.
The company prefers to hire in our Lehi, Utah location, but is open to all states we are an employer in. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.
