Job DescriptionThe Manager of Product and Marketing Controls and Process Excellence leads a team that enables business procedures, controls, policy implementation, change management, financial controls, and marketing governance activities across PCS Product & Marketing.
This leader ensures the organization maintains effective business processes, strong operational disciplines, quality controls, and regulatory compliance while enabling business growth and strategic initiatives. The role serves as a key partner to Product, Marketing, Compliance, Finance, Operations, Audit, and enterprise stakeholders to drive operational excellence, process improvement, and sound business practices.
Primary ResponsibilitiesPeople Leadership- Lead, coach, and develop a team of professionals supporting procedures, controls, policy implementation, audit coordination, and marketing governance activities.
- Establish team priorities and performance expectations aligned with business objectives.
- Promote a culture of collaboration, accountability, continuous improvement, and customer-focused execution.
- Build a high-performing team and develop team capabilities through cross-training, knowledge sharing, and succession planning.
- Manage workload prioritization and resource allocation across multiple business initiatives and regulatory commitments.
Business Process and Procedure Management- Oversee the management of business procedures, including annual reviews, publication, repository management, retention requirements, and document governance.
- Ensure procedures are current, accurate, and aligned with business operations and enterprise requirements in partnership with partners and stakeholders.
- Partner with business leaders to implement process changes and maintain high-quality documentation standards.
- Identify opportunities to simplify processes and improve operational efficiency.
Controls and Operational Oversight- Lead activities that support the maintenance and effectiveness of business controls.
- Oversee control updates, self-assessments, testing support, and enhancement initiatives.
- Partner with stakeholders to ensure controls remain aligned with changing business processes and regulatory expectations.
- Identify opportunities to strengthen operational practices, improve efficiencies, and reduce operational losses.
- Support implementation of automated and streamlined solutions that improve control execution and business outcomes.
Policy Implementation and Business Readiness- Serve as the Product & Marketing liaison for enterprise policy updates and implementation activities.
- Coordinate impact assessments, gap analyses, and implementation planning for new or revised policy requirements.
- Facilitate stakeholder reviews and consolidate business feedback.
- Ensure required changes are effectively incorporated into procedures, controls, and business operations.
Audit and Compliance Support- Lead coordination of internal audits, external audits, business reviews, and compliance assessments.
- Ensure timely and accurate responses to information requests and testing activities.
- Oversee action plans and remediation efforts resulting from audits, reviews, and assessments.
- Maintain strong partnerships with compliance, audit, and business teams to promote sustainable solutions and continuous improvement.
Change and Approval Management- Provide oversight for business change review and approval processes.
- Ensure proposed business changes and marketing activities receive appropriate review and approvals.
- Partner with Compliance, Finance, Operations, and business stakeholders to facilitate successful implementation of business initiatives.
- Drive consistency, transparency, and accountability throughout change management activities.
Marketing and Campaign Governance- Provide leadership oversight of the CAP/PAM administration process supporting marketing campaign readiness.
- Ensure stakeholders remain aligned, approvals are completed in a timely manner, and campaign launch requirements are met.
- Partner with Marketing, Finance, Compliance, Operations, and Credit Risk teams to support successful execution of marketing initiatives.
- Monitor adherence to established approval and governance frameworks supporting campaign delivery.
Business Consulting and Strategic Support- Act as a trusted advisor to Product & Marketing leaders on procedures, controls, compliance requirements, and operational processes.
- Provide consultation and problem-solving support for business initiatives, process improvements, and regulatory changes.
- Lead efforts to simplify processes, improve quality, and enhance business effectiveness.
- Represent the organization in enterprise initiatives and cross-functional working groups.
What Success Looks Like- High-quality procedures and business documentation.
- Effective and sustainable control environment.
- Successful completion of audits, assessments, and regulatory commitments.
- Timely implementation of policy and business changes.
- Efficient execution of marketing governance and approval processes.
- Continuous process improvements that reduce manual effort and enhance operational effectiveness.
- Strong partnerships across Product, Marketing, Compliance, Finance, Operations, Chief Risk Office and enterprise stakeholders.
- A high-performing, highly engaged, knowledgeable, and cross-trained team.
QualificationsBasic Qualifications- Bachelor's degree, or equivalent work experience
- 10 or more years of applicable experience
Preferred Qualifications- Bachelor's degree in Business, Finance, Marketing, Management, Operations, Compliance, or a related field.
- 7+ years of experience in business operations, controls, process management, compliance, audit support, governance, project management, or a related discipline.
- 3+ years of people leadership experience with demonstrated success developing and leading high-performing teams.
- Experience leading cross-functional initiatives involving multiple business partners and stakeholders.
- Experience supporting regulatory, compliance, audit, or control-related programs.
- Strong understanding of business process documentation, procedures management, and operational controls.
- Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
- Excellent verbal, written, and presentation communication skills.
- Experience supporting Product, Marketing, Financial Services, Payments, Consumer Banking, or a regulated industry.
- Experience with policy implementation, change management, controls management, or business process improvement programs.
- Knowledge of audit, compliance, operational controls, issue management, or process assessment methodologies.
- Experience leading automation, process simplification, or continuous improvement initiatives.
- Experience working with enterprise governance, approval, or workflow management tools.
Required CompetenciesLeadership & Talent Development- Builds and develops high-performing teams through coaching, mentoring, and performance management.
- Creates an inclusive and collaborative work environment that promotes accountability and engagement.
- Effectively manages priorities, workload distribution, and employee development opportunities.
- Encourages innovation, continuous learning, and knowledge sharing.
Business Acumen- Understands how business operations, customer needs, financial considerations, and regulatory requirements intersect.
- Applies sound judgment to balance business objectives with operational controls and compliance expectations.
- Demonstrates the ability to connect day-to-day activities to broader organizational goals.
Strategic Thinking & Execution- Identifies opportunities to improve processes, enhance efficiency, and strengthen operational effectiveness.
- Anticipates emerging business needs and develops practical solutions.
- Translates strategic direction into actionable plans and measurable outcomes.
Process Excellence- Maintains a strong focus on process quality, consistency, and continuous improvement.
- Identifies process gaps, inefficiencies, and improvement opportunities.
- Drives standardization and sustainable business practices across functions.
Controls & Compliance Management- Applies knowledge of operational controls, compliance requirements, and business procedures to support effective execution.
- Ensures appropriate oversight of controls, documentation, and assessment activities.
- Promotes a culture of accountability and adherence to established business standards.
Relationship Management & Influence- Builds trusted partnerships across Product, Marketing, Compliance, Finance, Operations, Technology, Audit, and enterprise support functions.
- Effectively influences decisions and drives alignment without direct authority.
- Navigates complex stakeholder environments to achieve desired business outcomes.
Communication & Executive Presence- Communicates complex concepts clearly and concisely to diverse audiences.
- Delivers executive-ready presentations, recommendations, and status updates.
- Facilitates discussions that drive decision-making and accountability.
Change Leadership- Leads teams through organizational, regulatory, process, and technology changes.
- Successfully manages competing priorities while maintaining employee engagement and operational effectiveness.
- Demonstrates adaptability and resilience in evolving business environments.
Problem Solving & Decision Making- Uses data, business insight, and analytical thinking to solve complex problems.
- Makes informed decisions with incomplete information while appropriately managing business impacts.
- Balances short-term needs with long-term sustainability.
Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00
Posting may be closed earlier due to high volume of applicants. 
