Must Have Technical/Functional Skills - Stakeholder & Relationship Management
- Business Acumen
- Strategic Planning
- Communication & Presentation Skills
- Negotiation & Influencing
- IT Service Management (ITIL)
- Project & Portfolio Management
- Financial Management
- Risk & Governance Management
- Change Management
Roles & Responsibilities - A Business Relationship Manager (BRM) acts as the strategic link between business units and IT/service delivery teams, ensuring that technology, services, and resources are aligned with business objectives.
- Key Roles & Responsibilities of a Business Relationship Manager
1. Strategic Business Partner
- Develop and maintain strong relationships with business leaders and stakeholders.
- Understand business goals, challenges, and priorities.
- Align IT initiatives and services with business strategies.
- Act as a trusted advisor to business stakeholders.
2. Stakeholder Management
- Serve as the primary point of contact between business and technology teams.
- Manage stakeholder expectations and communication.
- Facilitate regular governance and review meetings.
- Resolve conflicts and drive consensus among stakeholders.
3. Demand & Portfolio Management
- Capture, analyze, and prioritize business requirements.
- Evaluate new business opportunities and requests.
- Maintain a pipeline of initiatives and projects.
- Ensure demand aligns with organizational capacity and budget.
4. Service Performance Management
- Monitor service delivery performance against SLAs and KPIs.
- Review service quality and customer satisfaction levels.
- Identify improvement opportunities and drive corrective actions.
- Ensure business expectations are met consistently.
5. Business Value Realization
- Define and track business benefits of projects and services.
- Measure ROI and value delivered by IT investments.
- Recommend optimization opportunities to improve efficiency.
- Ensure solutions contribute to strategic objectives.
6. Project & Change Support
- Collaborate with PMOs, project managers, and delivery teams.
- Support business case development and project prioritization.
- Facilitate organizational change management activities.
- Ensure smooth adoption of new solutions and processes.
7. Risk & Governance Management
- Identify and manage business risks related to services and projects.
- Ensure compliance with organizational policies and standards.
- Participate in governance boards and steering committees.
- Escalate critical issues and drive risk mitigation plans.
8. Financial & Budget Management
- Assist in budget planning and forecasting.
- Monitor service costs and resource utilization.
- Support chargeback/showback models where applicable.
- Optimize technology investments for maximum business benefit.
9. Continuous Improvement
- Gather feedback from business stakeholders.
- Identify process improvement opportunities.
- Promote innovation and digital transformation initiatives.
- Drive continuous service and operational enhancements.
TCS Employee Benefits Summary: - Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Aut& Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-KR3 Salary Range-$200,000-$250,000 a year 
