Resp & Qualifications

PURPOSE:

The Business Relationship Manager (BRM) is a senior-level individual contributor who serves as a trusted advisor, advocate, and liaison between business partners and the companys product and information technology teams.

The BRM helps business partners translate needs into actionable opportunities that improve process efficiency, create operational scale, support technology enhancements, and advance strategic and product development initiatives.

This role works with business customers/partners and key stakeholders to identify, analyze, and capture business value for each initiative while ensuring alignment with corporate strategy and the enterprise roadmap.

ESSENTIAL FUNCTIONS:

• Customer insight and relationship management: Maintain a comprehensive customer profile that captures key contacts, performance trends, business challenges, technology environment, upcoming initiatives, and customer sentiment related to the engagement.
• Business value and strategic alignment: Build and sustain high-level, long-term relationships with business partners to identify emerging needs, shape business ideas, and demonstrate the value of technology-enabled solutions.
• Performance and value realization: Measure, track, and report on value realization, performance metrics, and customer satisfaction for delivered products, services, and technology initiatives.
• Business and technology planning: Develop a broad understanding of internal and external business operations, including financial, administrative, and operational priorities, to ensure technology resources and solutions support short- and long-term business goals.
• Cross-functional coordination: Collaborate across departments to support customer satisfaction through timely issue resolution, proactive performance reporting, and clear communication with business partners.
• BRM practice improvement: Continuously improve the BRM teams playbook, standards, templates, and best practices to strengthen consistency, scalability, and effectiveness.
  Management reporting: Report ideas, opportunities, and active Business Relationship Management initiatives to management, including status, risks, outcomes, and recommended next steps.

SUPERVISORY RESPONSIBILITY:
This position has no direct reports, however, may informally lead teams in a matrix environment.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Information Technology, Engineering, Business or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Preferred:

• Certified Business Relationship Manager-CBRM.

Experience: 10 years progressive experience to include business/system analysis, program/project management, or related advisory or delivery experience with demonstrated delivery of complex initiatives in matrix and cross functional working environments and teams.

Preferred Qualifications:

• 3+ years of prior consulting or professional services experience.

Knowledge, Skills and Abilities (KSAs)

• Understands business goals and priorities.
• Maintains excellent knowledge of how the business functions.
• Follows evolving market, industry and consumer trends.
• Is able to build relationships at all levels in the organization up to and including executive leadership.
• Technology generalist, demonstrating mastery in specialized areas.
• Able to scan and understand technology trends and major vendors to support business capabilities.
• Identifies business implications of new technologies.
• Effective communication of complex ideas both verbal and written.
• Exceptional facilitation and organizational skills.
• Excellent relationship management skills.
• Significant experience with MS Office (Excel, PowerPoint, Word).
• Strong analytic skills utilizing tools such as Power BI, Excel, etc.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements
Estimate Amount: 25% Client Meetings

Salary Range: $117,040 - $209,209

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.


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