Paychex

Business Program Manager - Service

Paychex • $90K — $120K *
Saint Petersburg, FL 33710In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • H.S. Diploma required, Bachelor's degree in Business preferred.
  • 8 years of experience in a related field.
  • Project management experience or certifications are a plus.
  • Excellent group facilitation skills, especially in implementing initiatives.
  • Preferred experience includes management, innovation, and risk management.

Responsibilities

  • Lead initiatives to enhance productivity and reduce expenses with partners.
  • Coordinate post-event analyses to capture successes and areas for improvement.
  • Focus on continuous improvement and cultural enhancement of the program.
  • Maintain and grow revenue while minimizing expenses in the program area.
  • Identify and implement strategies for underutilized program opportunities.

Benefits

  • Comprehensive rewards including medical coverage, wellness classes, and tuition reimbursement.
  • Flexible paid time off, company holidays, and work-life balance programs.
  • Access to award-winning training and ongoing development opportunities.
  • Inclusive company culture valuing diverse perspectives.
  • Paid time off for volunteering and support for community initiatives.
Full Job Description
Overview

Provides management of ongoing business programs critical for Paychex success. Leads the planning and ensures the execution of program initiatives and is responsible for accurate and consistent program reporting metrics.

Responsibilities

  • Lead programs with Paychex partners to improve business results with a focus on increased productivity and decreased expenses. Implement best practices, standards, and metrics across the organization to improve the consistency of results.
  • Coordinate and lead post event analysis with affected teams to capture details of success, opportunity and exposure to drive improvement and client satisfaction in the program's area(s) of focus.
  • Continued focus on the program to drive improved procedures and focus on building the culture around the program. Implement and maintain a metrics system that reflects the area measured.
  • Maintain and grow revenue and reduce expenses in the focused area.
  • Ensure continued coordination and communication of program. Identify underutilized program opportunities in both products and service and implement innovative strategies to drive increased activities in these areas.

Qualifications

  • H.S. Diploma - Required
  • Bachelor's Degree in Business - Preferred
  • Project management experience or certifications a plus. Excellent group facilitation skills - real experience with groups implementing multiple initiatives preferred. .
  • 8 years of experience in Related Field.
  • Program Management - Preferred
  • Communication - Preferred
  • Management - Preferred
  • Innovation - Preferred
  • Planning - Preferred
  • Project Management - Preferred
  • Paychex - Preferred
  • Business Results - Preferred
  • Risk Management - Preferred
  • Call Center Experience - Preferred
  • Continuous Improvement Process - Preferred
  • Change Management - Preferred
  • Customer Success Management - Preferred
  • Process Improvement - Preferred
  • Stakeholder Management - Preferred


Live the Paychex Values

  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?

    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?

      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

    About Paychex

    Paychex, Inc. is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Paychex is headquartered in Rochester, New York and has more than 100 locations across the United States and Europe.
    Learn more about Paychex
    Size
    15,000 employees
    Market Cap
    $40.1 billion
    Industry
    Business Services
    Net Income
    $1 billion
    Founded
    1971
    5 Year Trend
    +7.9%
    Revenue
    $3.9 billion
    NASDAQ
    PAYX
    * Ladders Estimates

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