Microsoft

Business Program Manager - Customer Experience & AI Transformation

Microsoft • $77K — $153K *
Redmond, WA 98052In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field with 2+ years in program or process management.
  • Internship or project experience in program management or business operations.
  • Familiarity with project management methodologies like CAPM or Agile.
  • Foundational skills in data analysis tools such as Excel or Power BI.
  • Strong communication skills for organizing and conveying information clearly.
  • Experience collaborating across teams with a proactive attitude.

Responsibilities

  • Conduct program landscape research and support business trend analysis.
  • Collaborate with teams to align on business goals and priorities.
  • Identify program risks and contribute to mitigation strategies.
  • Define success criteria and track performance metrics with guidance.
  • Maintain communication rhythm during program execution.
  • Support communication plans and draft updates for stakeholders.
  • Assist in managing project timelines and ensure accountability among participants.

Benefits

  • Comprehensive health insurance plans.
  • Generous paid time off policy.
  • Employee discounts and perks.
  • Opportunities for professional development and training.
  • Flexible work arrangements including remote options.
Full Job Description
Overview

We9re looking for a Business Program Manager - Customer Experience & AI Transformation to join the Customer Advocacy team. This is an ideal opportunity for a candidate who is eager to support a portfolio of programs that span several exciting customer segments such as Small-Medium Businesses, Digital Natives and start-ups, as well as select industries such as Education, Healthcare and Life Sciences, and Public Sector.

You will partner closely with peers and stakeholders across the organization, contributing to program planning, rhythm of business, and reporting while driving impact across these programs.

Responsibilities

Business Program Planning and Design
  • Learns to perform program landscape research and analysis (e.g., internal and/or external market, sales, delivery feedback) and supports forecasting and the examination of business trends to help define program scope.
  • Collaborates with others to understand overall business goals, objectives, strategies, and short- and long-term priorities.
  • Supports the identification of current program risks, impact, and mitigation plans in collaboration with more experienced team members.
  • Contributes to defining and tracking success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) such as quality, adoption, usage, and impact, with guidance.

Business Program Excellence and Execution
  • Helps maintain the rhythm of business (ROB) during plan execution, ensuring participants and stakeholders are communicating and responding on the necessary cadence.
  • Supports landing and communication plans, including identifying target audiences and drafting clear, well-structured updates.
  • Begins to work across teams (e.g., Landing, Design, Engineering, Finance, Technical Program Management) to ensure program requirements are understood and met.
  • Learns to leverage data and performance metrics to demonstrate the value and impact of a program, adapting communication style to different audiences with coaching.

Business Program Management
  • Assists in managing a portfolio of projects-supporting project plans, timelines, milestones, and tracking of resource needs.
  • Communicates program status to relevant stakeholders and helps hold participants accountable to established schedules and risk-mitigation plans, with guidance.
  • Develops an understanding of how systems and processes work and impact one another, and helps ensure program processes are executed efficiently.

Business Program Evaluation and Improvement
  • Supports cost-benefit analyses and contributes to monthly business reviews (MBRs) and recurring rhythms to identify what is working and where to improve.
  • Helps collect and evaluate success criteria and performance metrics using scorecards and dashboards to monitor programs and keep activities aligned to objectives.
  • Learns to use data and analytics to derive insights that identify program risks, mitigation plans, and opportunities to streamline and optimize based on lessons learned.
  • Begins to support change-management efforts by helping develop collateral and communications that enable stakeholders to adopt new programs and processes.

Other
  • Embody our culture and values.


Qualifications

Required Qualifications:
  • Bachelor9s Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Preferred Qualifications:
  • Internship, co-op, capstone, or relevant project experience in program management, project management, business operations, or consulting.
  • Coursework, certification, or familiarity with project management methodologies (e.g., Certified Associate in Project Management [CAPM], Agile/Scrum fundamentals).
  • Foundational data analysis skills (e.g., Microsoft Excel, Power BI) and comfort using data to inform decisions.
  • Excellent written and verbal communication skills, with the ability to organize information clearly for different audiences.
  • Demonstrated ability to manage competing priorities, stay organized, and follow through with limited direction.
  • Experience collaborating across teams (e.g., student organizations, group projects, internships) and a track record of bringing a can-do attitude to ambiguous situations.


Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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