The role of a Manager, Business Process involves documenting, overseeing, and optimizing the efficiency of business processes. They are the gatekeeper of company-wide procedures by analyzing current practices, devising effective strategies for improved outcomes from current processes, end ensuring process improvements to documented procedures align with the organization’s goals and standards.

• Develop an initial, holistic review methodology of current processes performed within the company

• Develop an ongoing process improvement plan for the development, storage, training and updating of standard processes to be used as a guideline throughout the organization

• Understand the systems, equipment, people, and processes needed to make the organization function by creating process improvement initiatives that create long-term cost savings and efficiencies with the strongest ROI, balanced with the strongest cultural impact and employee experience

• Identify new opportunities for improvement via a discovery process based in employee engagement. Discovery should include interviews of personnel, documenting current processes, identifying current challenges, identifying current successes, and aggregating requests from business unit leaders

• Develop and present proposals and implementation updates to include process improvement concepts, budgets andinvestment requirements, timing schedules, desired results, value propositions, prioritization schedules, ROI reports and otherfollow- up/measurement tools.

• Drive improvement with the cooperation of all departments who are impacted by the proposed changes, including top levelmanagement, mid-level management, and, most importantly employee end users.

• Communicate with the organization to ensure they are aware of the procedures and policies put in place and any updates or changes to them

• Facilitate quarterly and annual business process reviews with key stakeholders and business leaders to analyze, improve and train on best practices, preferred methods, develop standards, and develop tactical execution plans that align with the over-arching strategic plan

• Oversee the creation, maintenance, updating and validation of company operational manuals, standard operating procedures, and forms.

• Work with the Learning and Development and Information Technology teams to ensure that the business unit has sufficient training classes to support the companypolicies, procedures, and processes and sufficient IT tools to support the end users needs.

• Work with the Analytics team to ensure KPIs are available and reviewed to validate process and procedure effectiveness and efficiency.

• Work with the Risk & Compliance Department to ensure the organization is adhering to internal policies, procedures, and processes thru the auditing process. Partner with them to review risks and trends to understand continuous improvement opportunities.

• The ability to plan, organize and effectively manage projects to maximize efficiency and productivity. Sets goals and objectives, prioritizes, andplans work activities, identifies specific action steps and resources, anticipates problems, and develops contingency plans.

• Identify problems, solve them, and show good judgment by isolating causes from symptoms, gathering information from avariety of sources, compiling information and solutions, involving others as appropriate, readily committing to action, andmaking decisions that reflect sound judgment in a timely manner.

• Able to work in a collaborative team environment and clearly and effectively communicate to all levels of the organization

• Display original thinking and creativity, meet challenges with resourcefulness, generates suggestions for improving work, andeffectively present ideas and information.

• The ability to plan, build, and effectively manage a team to meet the demands of the organization

• Bachelors degree in Business Administration Management or relevant field or equivalent

• At least 15 years total work experience

• Seven (7) to ten (10) years of experience working in an operational, business process management, compliance, training, or support position

• Can be a combination of education, training, and relevant experience

• Up to 50%

• General work environment sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning

• Noise level is usually low to medium; it can be loud on the jobsite.

• Occasional lifting of up to 30 lbs.

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidates pay can vary based on location, job-related experience, skills, and education.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our businessand your career.