Work Location:Mount Laurel, New Jersey, United States of America
Hours:40
Pay Details:$91000 - $145600 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:Enterprise Enabling Functions
Job Description:The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.
Depth & Scope:- Facilitates the documentation of all processes and controls
- Serves as the subject matter expert on all of the units functions and processes
- Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
- Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
- Challenges existing processes and makes change recommendations as necessary
- Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
- Ensures alignment with customer expectations to deliver a WOW! experience
- Partners with unit managers to provide support as needed
- Manages the technology change control process as needed
- Works on, and occasionally lead, special projects as needed
- Responsible for 3 6 processes of medium to high complexity
- Understands and contribute to the achievement of business strategy, goals and objectives
- Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
- Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
- Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
- Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
- Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
- Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
- Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
- Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
- Participates as a member of the team in executing assigned deliverables within specified parameters
- Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
- Supports the project team and the business by continuously developing knowledge in own area
- Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback
Education & Experience: - Bachelors degree
- 7+ years bank operations experience
- Strong PC skills including but not limited to Microsoft Suite software
- Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
- Skilled in research, analysis, problem solving, metrics and reporting
- Ability to identify process gaps and weaknesses
- Strong interpersonal and influence skills to enable change without direct control
- Ability to prepare and present findings and recommendations in a methodical manner
- Skilled in time management and driving tasks to completion
- Strong verbal and written communication skills
- Demonstrates leadership skills
- Ability to consult on the largest and most complex projects
Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
