Ascend Learning

Business Process Manager

Ascend Learning • $80K — $110K *
Gilbert, AZ 85234In-Person
Business Services
5 - 7 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • 5+ years of process improvement or related experience
  • Bachelor's degree required, preferably in Business Administration, Operations Management, Project Management, or related field; Master's degree preferred
  • Knowledge of process improvement methodologies such as Lean and Six Sigma
  • Experience with CRM platforms like Microsoft Dynamics and HubSpot
  • Project management experience leading complex programs
  • Strong analytical and problem-solving skills
  • Expertise in continuous quality improvement methods and tools

Responsibilities

  • Collaborate with teams to analyze data for process improvement
  • Partner with Technology to create a systems roadmap for optimization
  • Lead and support process improvement projects emphasizing lead-to-cash processes
  • Develop strategies to streamline and optimize business processes
  • Conduct root cause analysis to identify and solve underlying issues
  • Monitor process performance and seek improvement opportunities
  • Deliver training materials to educate stakeholders on new processes

Benefits

  • Flexible and generous paid time off
  • Competitive medical, dental, vision, and life insurance
  • 401(k) employer matching program
  • Parental leave
  • Wellness resources
  • Charitable matching program
  • On-site workout facilities
  • Community outreach groups
  • Tuition reimbursement
Full Job Description
WHAT YOU'LL DO

As a Business Process Manager (BPM) you will play a critical role in driving efficiency and effectiveness across NASM and will be responsible for leading complex business process evaluation and assessment projects across NASM. In this role you will lead early upfront business process assessment and in-progress efforts, identifying areas of improvement and proposing recommendations to address the challenges identified. You will leverage different improvement methodologies to resolve and lead the project execution or transition to a project manager. As a BPM, you will collaborate with cross-functional teams to develop and implement process improvements, ensuring alignment with organizational objectives and goals.

WHERE YOU'LL WORK

This position will work a hybrid schedule from our Gilbert, AZ office location. Remote will be considered within the United States.

HOW YOU'LL SPEND YOUR TIME

  • Collaborate with cross-functional teams to gather and analyze data to identify areas for process improvement
  • Partner with the Technology team to develop and maintain a systems roadmap that supports process optimization and long-term scalability.
  • Lead and support process improvement projects, including project planning, execution, and monitoring, with an emphasis on lead-to-cash processes.
  • Develop and implement strategies to streamline and optimize business processes
  • Conduct root cause analysis to identify underlying issues and develop solutions
  • Monitor process performance and identify opportunities for improvement
  • Develop and deliver training materials to educate stakeholders on new processes and systems
  • Stay up to date with industry's best practices and trends in process improvement methodologies
  • Work closely with stakeholders to ensure buy-in and support for process improvement initiatives
  • Develop and maintain strong relationships with key stakeholders to drive process improvement efforts Regularly communicate process improvement updates and results to senior management


WHAT YOU'LL NEED

  • 5+ years of process improvement or related experience
  • Bachelor's degree required; preferred fields include Business Administration, Operations Management, Project Management, or related discipline. Master's degree preferred. Knowledge of process improvement methodologies such as Lean, and Six Sigma is preferred
  • Experience working with CRM platforms such as Microsoft Dynamics and HubSpot, with a strong understanding of how to optimize sales processes and drive effective tool utilization.
  • Management consulting experience preferred
  • Project management skills and experience leading complex programs
  • Strong analytical and problem-solving skills
  • Strong knowledge of continuous quality improvement methods and tools


BENEFITS

  • Flexible and generous paid time off
  • Competitive medical, dental, vision and life insurance
  • 401(k) employer matching program
  • Parental leave
  • Wellness resources
  • Charitable matching program
  • On-site workout facilities (Leawood, Gilbert, Burlington)
  • Community outreach groups
  • Tuition reimbursement

About Ascend Learning

Ascend Learning is a leading provider of educational content, software and analytics solutions for healthcare and other vocational industries. The company's products and services are designed to help students and professionals improve their knowledge and skills, and to help employers improve their workforce performance. Ascend Learning's portfolio includes more than 1,000 digital and print-based products, including textbooks, online courses, simulation tools, and certification and licensure exam preparation materials. The company serves a wide range of customers, including colleges and universities, healthcare organizations, and government agencies. Ascend Learning was founded in 2010 and is headquartered in Woburn, Massachusetts.
Learn more about Ascend Learning
Size
1,500 employees
Industry
Education, Government & Non-Profit
Founded
2010
* Ladders Estimates

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