Business Process Analyst / Technical Writer - ARNG CSO-S/SGSLocation: Arlington, VA / Washington, DC area, including NGB, TARC, Pentagon, ANGRC, Joint Base Andrews, and authorized telework locations
Work Arrangement: On-site/hybrid as authorized; remote work is not permitted
Clearance: Secret required; Top Secret preferred
Employment Type: Full-time
Status: Contingent upon contract award
Position SummarySummit Technologies is seeking a Business Process Analyst / Technical Writer to support ARNG CSO-S/SGS staff action processes, SOPs, workflow documentation, training materials, process improvement, business rules, and technical writing. This position supports ARNG staff action control, correspondence standards, workflow management, and continuity.
Responsibilities - Document business processes, workflows, procedures, and performance measures.
- Develop and maintain SOPs, work instructions, training materials, continuity products, and process guides.
- Support ARNG staff action training and workflow manager support.
- Analyze existing processes and identify gaps, risks, and improvement opportunities.
- Support data collection plans, reporting tools, records processes, and archive procedures.
- Maintain electronic data requirements, file plans, inventories, and retrieval aids.
- Support correspondence standards, templates, and staff action guidance.
- Coordinate with Government leads, Action Officers, Workflow Managers, and directorates.
- Communicate process improvement efforts to internal and external stakeholders.
- Support SharePoint and repository content related to ARNG staff action processes.
Required Qualifications - Bachelor's degree in Business Administration, Public Administration, Communications, Technical Writing, English, Information Science, Management, or related field preferred.
- Five to seven years of relevant experience in business process analysis, technical writing, SOP development, staff action support, workflow analysis, or process improvement.
- Strong writing, documentation, analytical, and communication skills.
- Proficiency with Microsoft Office, SharePoint, Teams, and Excel.
- Ability to obtain and maintain CAC and Government system access.
Preferred Qualifications - ARNG, NGB, Army, DoD, or headquarters staff experience.
- Experience with staff action control, executive correspondence, workflow manager training, or business process improvement.
- Experience developing Government SOPs, templates, or training guides.
* Position contingent on contract award.
