Position Summary
The Business Process Analyst supports the design, analysis, and improvement of business processes to enhance efficiency, effectiveness, and service delivery. This role partners with cross-functional teams to identify opportunities, recommend solutions, and ensure alignment with organizational goals.
Functions & Duties
- Facilitate business process engineering and improvement projects from initiation to completion.
- Map, document, and analyze business processes to identify inefficiencies and recommend solutions.
- Apply process improvement models, tools, and methodologies to drive measurable results.
- Identify root causes of operational challenges and propose corrective actions.
- Define, implement, and monitor key process performance metrics.
- Prepare clear, data-driven project deliverables such as progress updates, final reports, and analysis summaries.
- Reengineer business processes to improve efficiency, accuracy, and customer satisfaction.
- Develop and communicate business process rules for integration into systems solutions.
- Apply project management methodologies to track progress and ensure timely milestone achievement.
- Collaborate with internal teams to ensure process changes align with broader business operations.
- Facilitate meetings, workshops, and project teams to achieve outcomes.
- Provide influence and support to ensure adoption of process changes across departments.
- Evaluate the potential impact of process improvement initiatives and recommend prioritization.
- Ensure compliance with company policies and procedures.
- Perform other duties as assigned by management.
- MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED
Knowledge, Skills, Abilities
- Familiarity with IT concepts and systems development beneficial.
- Strong understanding of process mapping, process improvement, and process engineering principles.
- Proficiency with process improvement and statistical analysis tools and techniques.
- Skilled in data analysis and the preparation of clear, actionable reports.
- Effective facilitation, communication, and collaboration skills.
- Strong analytical, critical thinking, and time management abilities.
- Ability to work cross-functionally and influence without direct authority.
- Proficiency with Microsoft Office Suite; experience with MS Project or similar project/time management software is a plus.
- Ability to maintain a strategic view while managing details.
- Demonstrated ability to prioritize, delegate, and hold stakeholders accountable for deliverables.
Qualifications
Education
Required/Preferred Education Level
Required Bachelor's Degree
Preferred Master's Degree
Work Experience
Experience Years of Experience
General Experience 3-5 years
Industry Experience 1-3 years
Overall industry experience is preferred, as well as in process modeling and improvement, project management and business transformation.
License
Required/Preferred License or Certification
Preferred Lean Six Sigma Certification, Project Management Professional (PMP)
At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $74,000 - $92,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate's qualifications, skills, experience, and location.
In addition to base salary, this position may be eligible for:
Performance-based bonuses. Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities
Come along on CMA CGM's adventure!
