Job Description

The Business Planning Manager supports Supply Chain & Warehousing within GM's Customer Care & Aftersales organization. The role partners with and directly reports to the Supply Chain & Warehousing Executive Director, serving as the planning, governance, and execution backbone for the organization.

This manager translates global and North America strategy into executable plans, drives action-item closure, and connects demand planning, S&OP, supply, logistics, warehousing, fulfillment, finance, safety, and regional operations. The ideal candidate brings diverse end-to-end supply chain experience, global or regional perspective, strong judgment, and the ability to influence without authority.

What You’ll Do

Business Planning, Governance, and Execution

• Support business operations, staff meetings, leadership routines, and special assignments.

• Establish governance for priorities, initiatives, risks, decisions, performance, and action items.

• Lead execution reviews and ensure decisions have clear owners, due dates, escalation paths, and follow-through.

• Translate strategy into operating plans, milestones, measurable outcomes, and benefits realization.

• Identify barriers, manage dependencies, and drive commitments to closure.

Supply Chain, Logistics, Warehousing, and Fulfillment

• Integrate demand planning, S&OP, supply, inventory, logistics, warehousing, fulfillment, and financial planning into one executable plan.

• Lead demand and supply reviews, scenario planning, and alignment of S&OP decisions with replenishment, labor, transportation, capacity, and customer commitments.

• Monitor forecast-to-execution performance, identify constraints, and drive corrective actions.

• Evaluate network flows, inventory positioning, service levels, capacity, labor, lanes, and locations to improve responsiveness, cost, and productivity.

• Support protection-of-supply, business continuity, recovery, and risk-mitigation plans.

Executive Support, Analytics, and Communications

• Prepare executive briefings, presentations, talking points, leadership updates, and visual summaries.

• Analyze operating metrics and complex business information to provide clear recommendations.

• Maintain visibility to budgets, headcount, risks, performance, and leadership priorities.

• Develop scorecards, dashboards, business cases, risk registers, and decision materials.

• Handle confidential information and executive communication with sound judgment, professionalism, poise and discretion. 

Collaboration, Improvement, and Safety

• Lead special projects and process improvements that simplify work and strengthen standard ways of working.

• Collaborate with Supply Chain, Warehousing, Logistics, Demand Planning, S&OP, Finance, Purchasing, Customer Care, IT, Engineering, Manufacturing, Safety, and regional teams.

• Partner with GM business planners to share best practices and improve planning processes.

• Include safety considerations in business plans, reviews, risk assessments, and communications.

• Lead teams from discussion to decision and from decision to execution.

Required Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations, Business, Finance, Project Management, or a related field.

• 7+ years of experience in project management, strategy, supply chain, business planning or complex operations planning.

• Experience managing a team, leading a workstream, or coordinating delivery across multiple stakeholders.

• Broad knowledge of supply chain, logistics, warehousing, demand planning, S&OP, inventory, transportation, capacity, and fulfillment.

• Demonstrated experience leading cross-functional initiatives from planning through execution.

• Experience establishing governance, performance reviews, action tracking, and escalation mechanisms.

• Strong executive communication, analytical, recommendation, problem-solving, and Microsoft Office skills.

• Ability to influence without authority, manage ambiguity, exercise sound judgment, and remain accountable for results.

• Willingness and ability to travel as required.

Preferred Qualifications

• Experience in automotive, aftermarket, service parts, manufacturing, distribution, or complex global network operations.

• Global or regional experience, including North America and international markets.

• Knowledge of CCA (Customer Care and Aftersales) operations, metrics, dealer fulfillment, and service parts availability.

• Experience with supply disruption response, business continuity, protection of supply, network resilience, ERP, WMS, transportation management, or analytics.

• Lean, Six Sigma, APICS/ASCM, PMP, or equivalent certification.

Leadership Behaviors

• Strategic thinker who converts business priorities into practical actions.

• Execution-oriented owner who creates momentum and drives closure.

• Governance-minded leader who brings structure, facts, cadence, and decisions to complex work.

• Influential communicator and trusted partner across functions, regions, and leadership levels.

• High-integrity, adaptable, inclusive, and continuous-improvement oriented.

Measures of Success

• Clear governance cadence, decision rights, ownership, and action closure.

• Stronger alignment between demand, supply, inventory, logistics, warehousing, safety, and financial plans.

• Improved plan-versus-actual performance and faster corrective action.

• Measurable progress in service, fulfillment, inventory, cost, productivity, capacity, resilience, safety, and customer experience.