Business Performance Senior AnalystCrowned Grace International (CGINTL) seeks a Business Performance Senior Analyst to lead CGINTL's support for the CG-C5I goals of connecting metrics directly to mission outcomes and deploying automated data visualizations and AI-assisted analysis tools. The analyst designs and maintains performance measurement frameworks and conducts extract-transform-load engineering across disparate sources. The analyst also builds Databricks and Qlik solutions compatible with the agency's Integrated Data Environment and gives decision forums the statistical and business-modeling analysis they need.
DUTIES AND RESPONSIBILITIES- Develop metrics connected to mission and business outcomes. Define knowledge-asset metadata, including KPIs, ITSM performance metrics, and process baselines.
- Design, implement, and routinely update performance management systems, metrics frameworks, and toolsets that monitor, control, and visualize organizational functionality.
- Perform ETL procedures across numerous, disparate data sources. Engage internal and external components to consolidate, condition, and validate
- Deploy automated data visualizations and AI-assisted analysis tools using Databricks and Qlik in the Coast Guard IDE and validate Section 508 conformance of delivered dashboards.
- Provide statistical, analytical, and business-modeling Research and maintain data for decision forums and executive decision aids.
- Direct and review the Business Performance Analyst's analytical work and participate in Sprint ceremonies.
QUALIFCATIONS- Bachelor's degree
- 7 Years of Project Management Experience
- Demonstrated hands-on experience building data visualizations and analytic workflows in Databricks and Qlik
- Proficiency in SQL and Python for ETL and analysis.
- Demonstrated experience designing performance-measurement frameworks tied to organizational outcomes.
- Eligible for a Tier 2 Public Trust determination and CAC issuance.
PREFERRED QUALIFICATIONS- DHS Certified Trusted Tester (PWS 4.18.1.C).
- Databricks Certified Data Analyst Associate or Qlik Sense Business Analyst certification.
- Experience with Microsoft Power BI, Grafana, and Jupyter Notebook.
- Familiarity with ITSM performance metrics and service management reporting.
