About This RoleCarrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work.
Job Responsibilities- Understand and meet the key performance indicators measures set by the organization
- Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
- Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
- Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
- Hold the support team accountable for key performance indicators, operational cadence, daily management board metrics, and continuous improvement opportunities
- Drive team continuity, cross-training, and redundancy across specialized functions to support business needs, coverage, and long-term team effectiveness
- Partner cross-functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
- Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs
- Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow-up across sales and operations processes
- Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.
Required Qualifications- Bachelor's degree with 5+ years of Business Operations experience or High School diploma or GED with 7+ years Business Operations work experience
- Must possess a valid, current Driver's License and be insurable by the company's insurance carrier.
Preferred Qualifications- 5+ years of experience in a field service business
- People and accountability leader
- Strong financial acumen
- Common understanding of business audit requirements
- Critical thinker and problem solver
- Ability to coach and develop people
- Knowledge of Salesforce
- Knowledge of S4 / SAP
- Excellent customer relations skills
- A self-starter with a sense of time management
Pay RangeThe annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 5 October 2026
Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice.
Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
