NICE Ltd.

Business Operations Project Manager

NICE Ltd. • $90K — $120K *
Richardson, TX 75080In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of Project Management experience in a global software environment
  • Strong understanding of business processes and best practices
  • Experience with corporate applications like SFDC and Service Now
  • Capability to write clear business requirement documents
  • Proven experience in matrix management and leading parallel activities
  • Excellent analytical skills for data analysis and stakeholder engagement
  • Experience in Professional Services & Support processes is a plus

Responsibilities

  • Serve as Project Manager for Global Customer Operations focused on post-sales units
  • Lead end-to-end process improvement projects from requirement definition to implementation
  • Conduct ongoing learning and discovery for new business processes
  • Facilitate discussions to identify and recommend best practices
  • Perform business analysis to guide best practices and finalized requirements
  • Analyze company data for insights and process discovery
  • Manage operational issues related to post-sales processes
  • Lead rollout of new processes, including workshops and training sessions
  • Thrive under pressure to meet deadlines and drive initiatives to completion

Benefits

  • Opportunity to work in a dynamic global team environment
  • Collaboration with various stakeholders across departments
  • Engagement in end-to-end project management
  • Chance to develop and implement impactful business solutions
  • Access to ongoing learning and professional development opportunities
Full Job Description
We9re seeking a dynamic Business Operations Project Manager to join our Global Customer Operations team, focusing on post-sales units like services, support, and business partners. In this role, you9ll lead end-to-end process improvement projects, from defining business requirements to successful implementation. You9ll work closely with stakeholders to identify challenges, analyze data for insights, and recommend best practices.

This position also involves managing operational issues, driving new process rollouts through workshops and training, and ensuring smooth adoption across teams. If you thrive under tight deadlines, excel at strategic problem-solving, and enjoy delivering impactful solutions, we want to hear from you!

Responsibilities:
  • Serves as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, support, business partners etc.)
  • End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
  • Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self-learning
  • Manage discussion to identify and suggest the best practice process to handle business challenges
  • Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
  • Consume company9s data and BI reports for process discovery and business insights.
  • Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system.
  • Lead process rollout to wide population, including workshops, UAT and training
  • Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion


Requirements:
  • At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
  • Excellent understanding of business processes
  • Experience in leading discovery, solution suggestion and implementation phases in projects
  • Hands-on experience with corporate applications (like SFDC, Service Now, etc.)
  • Experience in writing business requirement documents
  • Self-learning capabilities, via reading, interviewing and data analysis
  • Managerial skills and experience in matrix management
  • Experience leading multi-activities in parallel
  • Experience working closely with IT
  • Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
  • Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
  • Highly organized, dynamic and self-motivated team player with a flexible and creative approach
  • Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
  • Experience in Consulting company - an advantage
  • Knowledge in Professional Services & Support processes and systems - an advantage


About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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