Willdan,

Business Operations Manager

Willdan,$110K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in information & knowledge strategy, operations management, or information systems
  • 3-5 years of experience in operations, knowledge management, or project management
  • Proven track record of leading cross-functional initiatives
  • Experienced in developing business processes and standard documentation
  • Skilled in implementing operational improvements
  • Experience in delivering employee training programs
  • Covid and Flu vaccinations may be required due to client contract stipulations

Responsibilities

  • Develop and execute the company's Knowledge Management Strategy and Roadmap
  • Establish documentation governance standards for effective information management
  • Own and maintain the Employee Resources portal and knowledge repositories
  • Facilitate the evaluation and adoption of AI and technology solutions to enhance productivity
  • Lead cross-departmental collaboration initiatives to enhance organizational effectiveness
  • Design and implement comprehensive training programs on knowledge systems and operations
  • Guide project planning and execution for operational initiatives across teams

Benefits

  • Opportunities for professional development and continuous learning
  • Support for innovative technology integration and AI adoption
  • Engagement initiatives that promote collaboration and a positive company culture
  • Cross-functional collaboration that enhances networking and teamwork skills
  • A role that influences organizational change and strategy development
Full Job Description
The Business Operations Manager is responsible for developing, leading, and continuously improving the organization's knowledge management and operational programs.

This role serves as the owner of the company's internal knowledge ecosystem by designing systems that improve how information is created, organized, shared, and maintained across the business. The position works cross-functionally with all departments to improve operational efficiency, strengthen collaboration, drive AI and technology adoption, and implement scalable business processes that support organizational growth.

The Business Operations Manager is expected to operate independently, identify opportunities for improvement, lead initiatives from concept through implementation, and serve as a trusted advisor to leadership on operational effectiveness and organizational knowledge strategy.

Essential Duties & Responsibilities
  • Knowledge Management Leadership
    • Develop and execute the company's Knowledge Management Strategy and Roadmap
    • Establish governance standards for documentation, version control, retention, and information architecture
    • Own the Employee Resources portal and all knowledge repositories
    • Develop standardized templates, playbooks, SOPs, policies, and documentation standards
    • Conduct routine audits to ensure documentation remains accurate, current, and accessible
    • Measure knowledge utilization and recommend continuous improvements
  • AI & Technology Adoption
    • Evaluate emerging technologies and AI tools that improve productivity
    • Advise with department leaders to implement digital solutions
    • Develop governance for AI usage across the organization
    • Lead adoption initiatives for new operational technologies
    • Train employees on effective technology utilization
  • Organizational Effectiveness
    • Collaborate with department leaders to improve collaboration across teams
    • Facilitate knowledge sharing initiatives
    • Guide organizational change management efforts
    • Improve communication flow between departments
    • Identify risks related to knowledge loss and succession planning
  • Training & Development
    • Design and deliver employee training on knowledge management systems and operational processes
    • Develop onboarding programs focused on operational readiness
    • Maintain training documentation and learning resources
    • Identify and coordinate continuous learning initiatives
  • Project Leadership
    • Lead cross-functional operational initiatives
    • Develop project plans, timelines, and success metrics
    • Guide stakeholders throughout implementation
    • Report progress and recommendations to executive leadership
    • Ensure successful adoption of new processes
  • Culture & Employee Experience
    • Develop initiatives that encourage collaboration and knowledge sharing
    • Drive company culture through engagement activities
    • Promote continuous improvement throughout the organization

Job Requirements / Qualifications
  • Master's degree in information & knowledge strategy, operations management or information systems
  • 3-5 years of operations, knowledge management, business operations, project management, or organizational effectiveness experience
  • Experience leading cross-functional initiatives
  • Experience developing business processes and documentation
  • Experience implementing operational improvements
  • Experience delivering employee training.
  • Current Covid and Flu Vaccination may be required in order to be considered for the position due to client contract requirements

About Willdan,

Willdan Group, Inc. is an American publicly traded company selling professional technical and consulting services to public and private utilities, public agencies at all levels of government, and commercial and industrial firms. The company operates offices in more than a dozen states, with its key operations in California and New York. In 1964, the company was built by William Stookey and Dan Heil in southern California on a then-unique model of providing outsourced engineering services exclusively to municipalities, especially newly urbanizing cities. Over the next 50 years, the company's expansion has reflected the increasingly complex challenges facing communities, with a forward-looking focus on energy efficiency, energy engineering, cogeneration, Energy Savings Performance Contract, Community Choice Aggregation, smart city, microgrid consulting, and Transactive energy software. In 2006, Willdan Group, Inc. completed its initial public offerings in NASDAQ, becoming a publicly traded company under the symbol WLDN. In 2008, Willdan acquired Intergy Corporation, then renamed Willdan Energy Solutions, offering energy efficiency utility program management. In 2015, Willdan acquired 360 Energy Engineers and Abacus Resource Management, expanding its capabilities into Energy Service Company and Energy Savings Performance Contract services. Willdan acquired NYC-based Genesys Engineering, P.C., in 2016, bringing Power Engineering services into its portfolio, with an eye to evolution of U.S. power systems toward Distributed generation and microgrids.
Learn more about Willdan,
Size
1,560 employees
Market Cap
$248.5 million
Industry
Net Income
-$14.5 million
Founded
1964
5 Year Trend
+11.1%
Revenue
$390.9 million
NASDAQ

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