Jones Lang LaSalle Incorporated

Business Operations Manager

Jones Lang LaSalle Incorporated$95K — $115K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in business operations or a related field
  • Proven leadership skills in managing diverse teams
  • Expertise in process improvement methodologies like Lean or Six Sigma
  • Strong change management capabilities with track record of successful implementations
  • Ability to analyze data and present business cases for change

Responsibilities

  • Lead and manage teams focused on project delivery and facility operations
  • Recruit and develop team members to enhance adaptability
  • Establish performance objectives and guide teams through transitions
  • Identify and prioritize improvement opportunities across business functions
  • Design and implement process enhancements through collaboration
  • Monitor outcomes using KPIs and feedback for continuous improvement
  • Oversee project data integrity and documentation governance

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive medical, dental, and vision care
  • 100% paid parental leave
  • Paid time off and company holidays
  • Early access to earned wages through Daily Pay
Full Job Description
Business Operations Manager - Center of Excellence

The Business Operations Manager serves as a key member of the Center of Excellence (COE) team, driving operational excellence across Project and Development Services and Facilities Management functions. This role combines team leadership with extensive process improvement and change management responsibilities, ensuring continuous enhancement of service delivery through systematic optimization, stakeholder engagement, and change initiatives. This is a hybrid position.

Team Leadership & Development
  • Lead and manage both Project and Facility Coordinator teams supporting project delivery and facility operations
  • Recruit, onboard, and develop team members with focus on adaptability and continuous improvement
  • Establish performance objectives aligned with goals and coach teams through organizational transitions
  • Serve as subject matter expert for evolving systems, processes, and operational tools
  • Foster culture of safety and innovation with focus on enhancing use of AI

Process Improvement & Change Management
  • Identify, assess, and prioritize improvement opportunities across multiple business functions through workflow analysis and stakeholder input
  • Design, test, and implement enhancements in collaboration with cross-functional teams, utilizing Lean, Six Sigma, or similar methodologies
  • Develop comprehensive change management strategies including communication plans, training programs, adoption metrics, and resistance mitigation
  • Create and maintain Standard Operating Procedures and Playbooks that incorporate best practices and lessons learned
  • Lead organizational initiatives affecting operational teams and coordinate multi-stakeholder implementation efforts
  • Monitor outcomes using key performance indicators and establish feedback mechanisms to capture continuous improvement opportunities
  • Serve as change agent and champion for transformation initiatives across the organization

Operational Excellence & Compliance
  • Oversee project data integrity, documentation governance, and workflow approvals
  • Address system and process issues through root cause analysis and implement corrective actions
  • Drive technology platform adoption and coordinate user experience enhancements
  • Support standardization across regional Projects and Facilities teams
  • Design and deliver training programs for new processes, tools, and system enhancements
  • Provide escalation support while capturing insights from recurring issues to inform future improvements
  • Champion compliance initiatives and efficiency optimization

Cross-Functional Collaboration & Stakeholder Engagement
  • Partner with leadership across functions to align improvements with strategic objectives
  • Facilitate cross-functional working groups, process workshops, and strategic planning discussions
  • Build consensus among stakeholders for changes and system enhancements
  • Lead employee onboarding and offboarding optimization initiatives
  • Coordinate day-to-day activities and respond to leadership requests

Financial Management & Project Controls
  • Review and streamline financial processes, invoice workflows, and approval cycles
  • Eliminate payment obstacles and reduce transaction cycle times
  • Oversee retainage management and project closeout procedures
  • Implement financial controls, validation procedures, and coordinate improvements between project teams and finance functions

Key Competencies for Success
  • Demonstrated dual expertise in both people leadership and formal process improvement/change management
  • Proven experience leading projects across multiple departments or business units
  • Strong command of process improvement methodologies and change management frameworks
  • Exceptional ability to influence and manage relationships with stakeholders from senior leaders to frontline staff
  • Analytical and data-driven mindset with ability to build compelling business cases for change
  • Experience leading teams responsible for transactional, operational, or project-based work


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Charlotte, NC, Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ

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