Description

Reports To: Director, Business Operations
Travel Potential: Occasional domestic travel as business needs requires
Compensation: $98800 - $123500 Annually

Job Summary:

As the Business Operations Manager, you will ultimately be responsible for driving operational efficiency, supporting product and service portfolio management, and improving financial and commercial performance across the business. You will coordinate cross-functional initiatives, manage forecasting and pricing activities, and deliver standardized processes that support company growth and profitability. As the Business Operations Manager, your customers are executive leadership, operations teams, sales teams, and internal stakeholders, and you will make meaningful contributions to the company's success through strategic planning, financial analysis, and continuous process improvement.

Key Responsibilities (Including, but not limited to):

• Help define use cases and business requirements for products and service solutions
• Develop and manage the company's product and service portfolio, including service hierarchy, sub-service definitions, bundled offerings, and profitability analysis
• Inventory, evaluate, and identify gaps in marketing materials and commercial documentation
• Refine and lead the commercial approval process, including executive approval documentation and deal-specific profit and loss analysis
• Compile service costs, develop market-based pricing models, and support forecasting, budgeting, and financial planning activities
• Coordinate master schedules, resolve scheduling conflicts, and support product delivery plans across business functions
• Monitor market trends and competitor activity, provide competitive analyses, and contribute to product strategy, business forecasts, and new service development
• Create and deliver product, pricing, and solution presentations for customers and internal stakeholders
• Support all product-related profit and loss line items and perform additional responsibilities within functional scope based on business needs

Required Qualifications:

Education, Licensing, and Certifications

• Bachelor's degree in Economics, Finance, Business Administration, Marketing, or a related field

Experience

• 5-7 years of experience in the telecommunications industry
• 2+ years of proven experience in an operations management position
• Experience with forecasting models, business projections, and financial analysis
• Experience interpreting production and financial data to support operational decision-making

Skills and Abilities

• Excellent verbal, written, and presentation communication skills
• Strong analytical, problem-solving, and conflict management abilities
• Ability to create and manage pricing models, budgets, and profitability analyses
• Experience with databases and project management software
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint
• Ability to learn new business applications and adapt to changing operational needs
• Ability to manage multiple priorities in a fast-paced environment while supporting cross-functional teams

Preferred Qualifications:

• Experience leading and developing teams
• Ability to create complex forecasting models and budgets
• Previous experience in a business operations, strategy, or commercial management role
• Experience supporting product portfolio management within the telecommunications or infrastructure industry

Physical Requirements:

• Ability to sit for extended periods while working at a computer
• Ability to occasionally lift up to 15 lbs. (e.g., office supplies or packages)
• Ability to regularly use hands and fingers to operate computers, printers, and office equipment
• Visual acuity required for reading documents and computer screens
• Ability to work in a standard office environment with occasional domestic travel for meetings, training, or business-related activities

Congruex Culture & Benefits:

Congruex's culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.

We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:

• Medical, Dental & Vision benefits with 70% paid by the company
• 401(k) with company match up to 4% and immediate vesting
• Flexible PTO for exempt roles & competitive PTO accrual for non-exempt roles
• 10 company paid holidays (9 standard and 1 floating)
• Company Paid Short-Term and Long-Term Disability coverage
• Company Paid Maternity & Parental Leave options
• Company Paid Basic Life Insurance (with employee paid voluntary options)
• Annual Safety Boot Program of up to $150 per eligible field employee per year
• Safety Points Program for eligible field employees redeemable in the company store
• Free wellness benefits like counseling, financial planning, and more

Additional Employment Information:

We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Conditions to hiring may include but are not necessarily limited to background checks and drug testing.