The OpportunityWe are seeking a Business Operations Lead to serve within the Ultimate Success team, within our strategic accounts segment, designed to deliver a differentiated, cross-functional engagement model.
In this role, you will serve as the operational backbone and decision enabler for senior leadership (Director+), driving alignment, governance, and performance visibility across strategy, data, programs, and delivery/resource management.
You will establish and own the operating model for the Signature Program-ensuring clear accountability, a unified reference point on program health, and disciplined execution across cross-functional collaborators. You will lead steering committees and executive forums for priority initiatives, framing decisions, driving closure, and ensuring commitments translate into measurable outcomes.
As a core member of this segment's leadership team, you will bring structure to complexity, proactively surface risks and tradeoffs, and materially increase leadership effectiveness by reducing ambiguity, preventing surprises, and ensuring follow-through.
Examples of What You'll DoOwn and Enforce the Signature Operating Model- Define, document, and continuously improve how the Signature Program operates (cadence, metrics, governance).
- Act as the single source of truth for program, account, and initiative health.
- Hold cross-functional collaborators accountable to agreed operating rhythms and commitments.
Enable Decisions and Drive Accountability- Guide steering committees and executive governance forums with clear objectives and outcomes.
- Frame leadership conversations about decisions, options, tradeoffs, and implications.
- Maintain decision logs and ensure follow-through is reflected in execution plans.
Deliver Actionable, Executive-Ready Insights- Drive requirements for decision-ready dashboards and work management systems
- Deliver weekly summaries, priorities and QBRs
- Translate data into clear narratives highlighting risks, opportunities, and recommended actions.
- Reconcile conflicting inputs into a single, trusted view of reality.
Drive Strategic Initiatives to Measurable Outcomes- Own tracking and inspection of critical Signature initiatives.
- Ensure initiatives deliver measurable value, not just activity.
- Improve workflows and adoption of AI and tooling to increase efficiency and clarity.
Align Resources and Investment to Business Impact- Oversee staffing, capacity, and delivery planning for the segment.
- Partner with Finance to monitor headcount, travel, events, and contractor spend.
- Connect resource and investment decisions to retention risk and revenue impact.
Internal Role AnchorThis role ensures our most critical customer programs never fail due to lack of clarity, alignment, or follow-through.
About AdobeAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let's Adobe togetherAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
AI Use Guidelines for Interviews:Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $98,800 -- $202,250 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $139,700 - $202,250In Illinois, the pay range for this position is $121,300 - $175,600
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
