Requisition number
203199E
Date posted
08/24/2026
Business Operations Coordinator, Physician Services - Children's Hospital and Women's Hospital & Health CentrePhysician Services, Children's and Women's Health Centre
Vancouver, BC
The Business Operations Coordinator participates in the design, development, implementation and operation of business administration and information management processes to effectively support BC Children's Hospital (BCCH) senior management and the BCCH physician group. Provides consultation and advice to physician leads by supporting appropriate interpretation of contracts and agreements. Acts as a first point of contact and resource to physician members by providing information and direction and following up with relevant personnel on service planning and evaluation initiatives. Maintains databases related to physician administration and coordinates the collection and collating of data, including workload and service statistics, for internal and external reporting. Completes and submits human resources and financial documentation as required and manages recordkeeping and accountability systems.
What you'll do - Act as a key liaison between physician leads and individual physicians, participate in the development, implementation and evaluation of service planning. Coordinate planning requests and developing service plans under the guidance of the Manager or designate.
- Coordinate the day to day internal processes for physical activity recording and reporting. Provide information management and analytics support to BCCH senior management by developing, interpreting and maintaining up-to-date databases, and documentation for physician activities to meet senior management and Ministry of Health-mandated reporting requirements; this includes activity and time-based reporting of physician activities.
- Provide consultation to physician leads on resource plans for clinical and non-clinical services; provide advice on complex terms and conditions of contracts and agreements related to physician services.
- Make decisions in process design for collecting, storing and reporting of physician workload data.
- Analyze and interpret data related to physician recruitment and escalates issues as necessary.
- Monitor quarterly physician workload and service deliverables by tracking and compiling data, analyzing, investigating, interpreting and reporting on variances to fulfill Alternative Payment Plan (APP) contract obligations to the Ministry of Health.
- Act as liaison between BCCH Medical and Academic Administration and PHSA departments (Physician Compensation, Finance, Payroll and Human Resources) by sharing information, clarifying details, responding to queries, resolving issues and/or ensuring follow-up by relevant personnel. Maintain a thorough understanding of departmental policies and procedures in order to provide service planning advice to physicians, providing alternative solutions or escalating to Manager or designate.
- Participate in the development, implementation and evaluation of policies and procedures for new and existing initiatives in the portfolio area.
- Provide support to senior leaders and information for physician services planning and development including business case development for new funding applications and strategic planning initiatives.
- Facilitate implementation of business process changes and assist in the development of educational and standard operation procedure documentation for processes related to physician services.
What you bring Qualifications
- A level of education, training, and experience equivalent to a Bachelor's degree in health, business, public administration or related field supported by at least three (3) to five (5) years related experience in business, operations and financial management, in particular physician administration.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Physician Services contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Ability to self-manage and coordinate multiple projects concurrently. Highly developed verbal and written communication skills. Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
Job Type: Regular, Full-Time
Salary Range: $69,218 - $99,501 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 3N1
Closing date: Applications accepted until position is filled
Hours of Work: 08:30-16:30 (Monday to Friday)
Requisition #: 203199E
Back to search result
