Business Office Director, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.
Your Role:As the
Business Office Director, your role includes overseeing the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members.
Position Highlights:- Status: Full Time
- Schedule: Traditional leadership workweek with flexibility required based on business and operational needs that includes Manager on Duty hours as well as on call for emergency situations
- Location: 947 Tiverton Avenue, Los Angeles, CA 90024
- Rate of Pay: $90k-$100k
- Travel: N/A. Local: at the Community
Why You'll Love This Community:Opportunity to work with Calligraphy, Discovery Senior Living's luxury senior living brand.Collaborative and experienced leadership team committed to excellence.Meaningful work serving exceptional residents and families.Career growth and advancement opportunities across Discovery Senior Living's national portfolio.Beautiful Westwood Village location with a hospitality-focused culture.Supportive environment that values professional development and teamwork.What You'll Do: - Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
- Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
- Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
- Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
- Partner with residents and families to resolve billing and collection matters professionally and accurately
- Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
- Guide department leaders on employee relations, policy compliance, and performance management
- Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
- Conduct exit interviews and prepare regular reports for community leadership
- Supervise, train, and coach concierge staff, ensuring accuracy, compliance, and timely completion of all processes
- Ensure corporate policies and internal controls are consistently applied
- Perform other duties as assigned to support community operations
Qualifications: - Bachelor's degree in Accounting or related field with at least one year of accounting experience preferred
- Associate's degree in Accounting with two to three years of related experience considered
- Experience in business office management, payroll, or human resources encouraged
- Strong organizational and leadership skills with attention to detail and accuracy
- Proficiency in financial systems, human resources information systems, and Microsoft Office applications
- Ability to manage multiple priorities while maintaining confidentiality and compliance
- Excellent communication and interpersonal skills for working with residents, families, and team members
Benefits You'll EnjoyFor eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).
JOB CODE: 1009515 
