Amazon

Business Intel Engineer II, Ring/Blink Customer Service Engineering and Insights

Amazon • $99K — $160K *
Hawthorne, CA 90250In-Person
Consumer Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of data analysis experience with Redshift, Oracle, or NoSQL
  • 1+ year of SQL, ETL, or Oracle experience
  • 1+ year working with large, multi-dimensional datasets
  • 1+ year conducting statistical analysis
  • 1+ year developing automated reporting solutions
  • Bachelor's degree in a relevant field
  • Experience with data visualization tools like Tableau or QuickSight

Responsibilities

  • Deliver Amazon QuickSight dashboards end-to-end
  • Lead migration of legacy Tableau assets to QuickSight
  • Partner with various teams to define metrics and requirements
  • Write and maintain SQL for reporting and data validation
  • Build Python tools for data processing and automation
  • Contribute to AI-enabled analytics solutions
  • Ensure data quality and stakeholder satisfaction for reporting

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Mental health support services
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
We are seeking a Business Intelligence Engineer II to join our Customer Service Engineering Services team at Ring & Blink. This role focuses on delivering the next generation of reporting and analytics for Customer Service (CS): owning end-to-end delivery of Amazon QuickSight dashboards, leading the migration of legacy Tableau assets to QuickSight, and inventing AI-enabled analytics experiences on top of our newly consolidated data platform.

You will build production analytics solutions in Amazon QuickSight, partner directly with business stakeholders to shape reporting strategy, and drive adoption of AI-assisted and agentic patterns that move us beyond traditional static dashboards. This is a delivery-and-invention role: you own outcomes end-to-end and set the technical bar for the reporting you own.

Role Context

Customer Service data has been migrated to a dedicated Amazon Redshift cluster (Radius). Core designs and the initial migration are in place. This role focuses on the next phase: retiring the legacy Tableau footprint by rebuilding on QuickSight and Radius, standing up new reporting for business partners, and introducing AI-powered analytics on the modernized platform.

Key job responsibilities

- Deliver Amazon QuickSight dashboards end-to-end - requirements, data modeling, Structured Query Language (SQL), visualization, publishing, iteration.

- Lead Tableau to QuickSight migration workstreams: audit, redesign on Radius, rebuild, sunset legacy assets.

- Partner directly with Customer Service Operations, Workforce Management, Voice of Customer, and Tech leadership on requirements and metric definitions.

- Write and maintain production SQL against Amazon Redshift for modeling, reporting, ad-hoc analysis, and data validation.

- Build Python tooling for parsing, backfills, validation, and reporting automation.

- Contribute to AI-powered analytics solutions using large language models and agentic patterns - self-service question-answering, automated insights, analyst copilots.

- Own data quality, dashboard performance, documentation, and stakeholder satisfaction for the reports you deliver.

A day in the life

A typical week blends delivery, invention, and partnership. You sync with the Data and Analytics team on active dashboards and migration progress, meet a stakeholder to turn a vague reporting ask into a clear metric and plan, and spend focused time in QuickSight writing SQL against Radius and shaping datasets. You redesign a legacy Tableau workbook for QuickSight, prototype an AI-assisted analytics feature such as a natural-language question-answering interface, review a teammate's work, and trace an unexpected number on an executive dashboard back through the pipeline to land a fix.

About the team

The Ring/Blink Customer Service Engineering and Insights team owns the technical side of customer service, the systems, CRM platforms, contact center tooling, integrations, data warehouse, and analytics that customer service runs on. We bring together Salesforce developers, SDEs, SAs, Business Intelligence Engineers, and Data Engineers to build and operate that stack. This role sits on the Customer Service Data and Analytics sub-team, which owns the data warehouse (Radius on Amazon Redshift), the analytics stack (QuickSight, with Tableau retiring), and the pipelines feeding both. Our culture emphasizes rapid prototyping, problem-solving, and AI-assisted development.

BASIC QUALIFICATIONS

- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience

- 1+ years of SQL, ETL or Oracle experience

- 1+ years of processing large, multi-dimensional datasets from multiple sources experience

- 1+ years of performing statistical analysis experience

- 1+ years of developing automated reporting experience

- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field

- Experience with data visualization using Tableau, Quicksight, or similar tools

- Experience with data modeling, warehousing and building ETL pipelines

- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

PREFERRED QUALIFICATIONS

- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift

- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 99,500.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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