Apple

Business Insights Lead, Conversational Experiences

Apple$120K — $150K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in business analytics or insights with 1+ year in e-commerce or customer experience
  • Proven experience using AI tools for workflow improvement
  • Strong analytical skills to uncover insights for data-driven decisions
  • Preferred experience in developing AI-powered customer-facing tools
  • Knowledge of technology trends in AI and global retail/e-commerce industry
  • Hands-on experience with analytics tools like Adobe Analytics and Tableau
  • Strong program management skills with cross-functional initiative experience

Responsibilities

  • Drive innovation in Apple Store Online's platform strategy
  • Oversee performance and behavioral analysis of new on-device experiences
  • Conduct qualitative research and usability studies to inform product development
  • Assess quantitative metrics to guide operational decisions
  • Represent customer and business perspectives in cross-functional discussions
  • Lead operational storytelling and present insights to executives
  • Prioritize and implement experience optimizations based on analysis

Benefits

  • Growth and innovation in a tech-forward environment
  • Collaboration with cross-functional teams
  • Opportunity to work on AI-powered, cutting-edge projects
  • Emphasis on diversity and inclusion in the workplace
  • Potential for professional development and learning opportunities
Full Job Description
The Agentic Experience Specialist will play a key role in driving Apple Store Online's most innovative expansion opportunities as we re-imagine our platform strategy and ensure we meet customers across new AI-powered touchpoints. In this exciting future-oriented role you will help ASO ideate, launch, and manage premium Only at Apple experiences that leverage natively integrated, deeply personalized, and multi-modal capabilities. This analyst will oversee ongoing performance and behavioral analysis for new generative, on-device experiences and their growth, uncovering commercial and customer insights and leading operational and executive storytelling. You will represent customer and business points of view in diverse-cross functional forums as you prioritize and drive tangible experience optimizations.

Description

As we bring new conversational on-device experiences to life, you will oversee experience and operational analysis for the business. From coordinating and helping plan for qualitative research and usability studies, to assessing detailed quantitative metrics and results, you will play an integral role in the full product development lifecycle and steering us to achieve our agentic goals.

Minimum Qualifications

4 or more years of work experience in a business analytics or insights focused position, with at least 1 year in an e-commerce, retail, or customer experience organization or role.

An established track record of leveraging cutting-edge AI tools in daily ways of working to streamline and up-level outputs

Demonstrated analytical, measurement, or reporting experience, including, but not limited to uncovering insights or root causes to identify clear takeaways and make data-driven decisions.

Preferred Qualifications

Previous experience working on at least one significant customer-facing generative AI-powered experience or tool

Experience in, deep knowledge of, and passion for technology trends such as AI, as well as the global retail and/or e-commerce B2C industry.

Hands-on experience with a variety of business analytics tools. Tools include, but are not limited to: Adobe Analytics, Tableau, and advanced Excel

Program manager skills, including prior history of overseeing, organizing, and driving a complex and cross-functional initiative with multiple work streams.

Experience building collaborative bridges and fostering relationships with global teams, in addition to flexibly adapting to feedback.

Exceptional verbal and written communication, storytelling, and presentation skills, including proficiency in Keynote, PowerPoint, or equivalent, and presenting to various levels of leadership.

Proven history of proactively problem solving amidst ambiguity with a bias for action, while being resourceful and maintaining close attention to details.

Strongly values inclusion and diversity by respecting differences and having a curiosity to learn.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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