Application Instructions Application Process:UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.
Benefits Summary:UMC offers a competitive salary and a generous benefits package, including:
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Health Savings and Flexible Spending Accounts
- Company-paid life and disability insurance (STD/LTD)
- Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
- Seven paid holidays plus one floating holiday
- Employee Assistance Program
- Professional development support and tuition reimbursement
- Employee referral program
- Wellness program and employee events
Paid Time Off:Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees.
Position DescriptionStarting Salary Range: $95,000 - $125,000 - depending on experience
Location: Lynnwood, WA
Classification: Exempt
Must be eligible to work in the U.S. - Sponsorship not availablePosition Overview:The Business Development Representative (BDR) is responsible for selling UMC's owner-direct offerings to key strategic customers and prospects, with a focus on achieving assigned sales and profit goals. Reporting to the Sales Manager, the BDR leads the closure and implementation of complex, high-value growth opportunities across targeted vertical markets. Customer engagement is primarily conducted through in-person meetings. This role supports the full range of UMC's Special Projects and Service offerings for owner-direct clients in Western Washington.
Key Responsibilities:- Customer Acquisition and Expansion:
- Acquire new customers within an assigned territory for the Service department through prospecting, targeting, and relationship building.
- Expand existing customer relationships by offering additional services or supporting new customer locations.
- Represent UMC's full range of offerings, with a primary focus on:
- Building Performance Services (Energy Star Benchmarking, Energy Star Certifications, Energy Audits, Building Tune-ups, and Building Analytics such as fault detection and diagnostics).
- Maintenance Contracts (direct and bundled subcontractor services).
- HVAC, Plumbing, and Lighting Projects (primarily from a building efficiency perspective).
- Sales Process Leadership:
- Lead the sales process and collaborate with Service team members to develop solutions and deliver proposals as needed or directed by management.
- Customer Implementation:
- Manage the implementation of new customers by coordinating internal resources and ensuring expectations and satisfaction are met.
- Facilitate a smooth transition of customer responsibility to the account management team.
- Account Planning:
- Develop account plans for assigned customers by leading a joint planning process that identifies needs, prioritizes initiatives, and establishes clear action steps.
- Sales Planning:
- Create an annual sales plan, prepare for key sales calls, and develop opportunity plans using UMC's standard planning tools.
- Customer Satisfaction:
- Monitor service delivery and proactively address potential issues.
- Sales Activity Management:
- Use UMC's CRM system to document and manage all sales activities and opportunities.
Secondary Responsibilities:- Engage support from the Sales Manager, implementation teams, project managers, and other internal resources as needed.
- Collaborate with the Sales Manager and Facilities Service Director to ensure customer satisfaction and resolve issues.
Position RequirementsRequired Skills and Abilities:- Strong organizational and time management skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM platforms such as Dynamics or similar.
- Excellent customer service skills.
- Sales capabilities such as prospecting, researching, qualifying opportunities, asking effective questions, presenting, developing account strategies, understanding customer business needs, and financial selling.
Preferred Education and Experience:- Bachelor's degree from an accredited institution, or equivalent training through a certified mechanical or electrical apprenticeship program.
- Minimum of two years of experience in customer service, account management, or sales.
Required Licensing and Other Certifications: - Maintain a valid driver's license and satisfactory driving record.
- Successful completion of a background check.
