Ardurra is looking to hire an experienced Business Development Operations Manager to join our team in our St. Augustine, FL office.
Primary Function:Ardurra is seeking a Business Development Operations Manager to lead and enhance the systems, processes, and data integrity that underpin our growth platform. This role is critical to ensuring consistency and accountability across pursuit management, sales tracking, and integration of newly acquired firms.
You will serve as the operational backbone of the growth organization-partnering closely with business developers, project managers, finance, and M&A teams to ensure that opportunities are tracked accurately, pursuits follow established SOPs, and leadership has clear visibility into performance.
This role offers the opportunity to play a central role in shaping and scaling the firm's growth engine, providing high visibility with executive leadership and direct reporting to the Chief Growth Officer. The work experience includes the opportunity to build and standardize processes across a rapidly growing organization that has a collaborative, entrepreneurial culture with strong growth trajectory.
Primary Duties:Pursuit & CRM Operations
- Own and manage the firm's CRM/opportunity database to ensure data accuracy, completeness, and credibility
- Partner with Opportunity Managers and seller-doers to maintain real-time pipeline visibility
- Enforce consistent use of BD tools, processes, and data standards across all regions and practices
Pursuit Process & Governance
- Work with Project Managers to ensure adherence to SOPs for scope development, fee validation, and pursuit approvals
- Monitor compliance with established pursuit and capture processes, identifying gaps and driving corrective actions
- Support implementation of best practices aligned with firmwide growth strategy
Sales Data & Performance Tracking
- Verify and monitor key sales metrics, including project bookings, enrollments, backlog, and BD spend
- Tracking the performance of marketing staff including proposal preparation utilization and general marketing support delineation
- Ensure alignment between CRM data, financial systems, and reporting outputs
- Identify discrepancies and partner with Finance/Accounting to resolve issues
Reporting & Analytics
- Develop and maintain dashboards and reports for leadership, including executive and board-level reporting
- Translate data into actionable insights to support strategic decision-making
- Continuously improve reporting tools, automation, and data visualization
Cross-Functional Collaboration
- Work closely with Finance and Accounting to ensure data integrity between BD and financial systems
- Partner with M&A teams to onboard acquisitions into BD systems, processes, and reporting structures
- Serve as a key liaison between Growth, Operations, and Finance functions
Education and Experience Requirements:- Bachelor's degree in Business, Finance, Engineering, or related field
- 5-10+ years of experience in business operations, sales operations, or BD support within AEC, professional services, or similar industry
- Strong experience with CRM systems (e.g., Deltek, Salesforce, or similar) and pipeline management
- Demonstrated ability to manage data integrity, reporting, and process standardization across distributed teams
- Experience working cross-functionally with finance, operations, and executive leadership
- Strong analytical skills with proficiency in Excel and data visualization tools (Power BI, Tableau, etc.)
- Excellent communication skills with the ability to influence without direct authority
Preferred Qualifications
- Experience in a high-growth or private equity-backed environment
- Familiarity with seller-doer business models
- Exposure to M&A integration processes
- Understanding of AEC project lifecycles, fee development, and pursuit strategy
While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.
NOTICE TO THIRD PARTY AGENCIES:
Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We're not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.
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