Business Development Manager

Pohanka Automotive Group

• $70K — $95K *
Chantilly, VA 20152In-Person
Manufacturing & Automotive
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Proven leadership or management experience in automotive or call center operations
  • Strong communication and relationship-building skills
  • Ability to coach and develop team members
  • Proficient with DMS systems and digital communication tools
  • Performance-driven mindset with a passion for improving customer experience
  • Organizational skills and ability to multitask in fast-paced environments
  • Professional demeanor and strong work ethic.

Responsibilities

  • Lead and develop a high-performing BDC team focused on customer experience
  • Coach team members through call reviews and training sessions
  • Collaborate with dealership leadership to enhance processes and customer satisfaction
  • Analyze KPIs to identify growth opportunities and implement action plans
  • Provide performance reporting and operational updates to leadership.

Benefits

  • Competitive compensation package
  • Performance bonuses and incentive programs
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • 401(k) with company contribution after 90 days
  • Paid vacation, holidays, and personal leave
  • Vehicle purchase discounts
  • Career advancement opportunities.
Full Job Description
What You'll Do
  • Lead, motivate, and develop a high-performing BDC team focused on delivering exceptional customer experiences
  • Coach representatives through call reviews, training sessions, and real-time feedback to continuously improve results
  • Collaborate with dealership leadership to improve processes, increase efficiency, and maximize customer satisfaction
  • Analyze KPIs and performance trends to identify growth opportunities and implement action plans
  • Provide regular performance reporting and operational updates to dealership leadership


What We're Looking For
  • Proven leadership or BDC management experience in automotive, customer service, or call center operations
  • Strong communication and relationship-building skills
  • Ability to coach, motivate, and develop team members
  • Comfortable working with DMS systems, digital communication tools, and reporting platforms
  • Performance-driven mindset with a passion for achieving goals and improving customer experience
  • Strong organizational skills and ability to multitask in a fast-paced environment
  • Positive attitude, professionalism, and strong work ethic


Benefits & Perks
  • Competitive compensation package
  • Performance bonuses and incentive programs
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • 401(k) with company contribution after 90 days
  • Paid vacation, holidays, and personal leave
  • Vehicle purchase discounts
  • Career advancement opportunities


* Ladders Estimates

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