The Business Development Manager is responsible for driving commercial growth of the Depot and Customs product portfolio by identifying new business opportunities, managing strategic customer relationships and delivering integrated logistics solutions. The role partners closely with Product, Sales, Customer Experience, Operations and other cross-functional teams to achieve revenue, profitability, and volume targets while ensuring seamless execution and exceptional customer value.
Key Responsibilities- Manage and grow the assigned customer portfolio by identifying new business opportunities, expanding wallet share and strengthening long-term customer relationships
- Develop a thorough understanding of Maersk's integrated logistics solutions, with a particular focus on Depot and Customs offerings, to effectively position value added solutions for customers
- Build and maintain strong relationships with key customers, prospects, and industry stakeholders to identify commercial opportunities and drive sustainable business growth
- Collaborate with the Product Manager to develop and execute commercial strategies that achieve monthly revenue, volume and profitability (P&L) targets for the Depot and Customs portfolio
- Partner with Sales teams to identify, qualify and convert new business opportunities, while providing solution expertise for bonded and non-bonded depot services
- Work closely with Product, Sales, Customer Experience, Operations, Finance and other relevant stakeholders to ensure smooth onboarding, service delivery and successful execution of customer solutions
- Monitor business performance by tracking revenue, margins, cargo volumes, yield and operational costs, taking proactive actions to optimize commercial outcomes
- Collaborate with Depot and Customs operations to identify service enhancement opportunities, improve operational efficiency and support business expansion initiatives
- Monitor market trends, customer requirements and competitor activities to identify emerging opportunities and recommend strategies that strengthen Maersk's market position
- Maintain an accurate sales pipeline, business forecasts and commercial reports while ensuring timely updates through relevant business systems and CRM tools
- Drive a culture of collaboration, customer centricity and continuous improvement by working effectively across internal teams to achieve shared business objectives.
