Business Development ManagerWe are looking for a talented
Business Development Manager who will serve as the main point of contact throughout the sales process. In this role, you will be responsible for identifying and responding to Customer's requests for service and equipment, verifying customer needs and expectations, and compiling details to provide accurate quotes to Customers, while maintaining effective communication throughout the sales process to ensure Customer satisfaction. The successful Business Development Manager will be detail oriented, have strong communication skills, and a strong focus on achieving sales goals while maintaining responsibility for the order creation processes.
Main Responsibilities:- Serve as the first point of contact, receiving and reviewing incoming requests for service and equipment opportunities via email, phone, text, verbal, or website form submission.
- Assess, clarify, and validate Customer needs and requirements.
- Work with colleagues and Customers to compile scope of work details, travel requirements, clarifying statements and/or assumptions, as well as technical cost estimates.
- Establish and provide a detailed and accurate sales proposal to meet Customer expectations.
- Maintain regular and proactive communication with the Customer throughout the sales process.
- Track, maintain, and update all sales opportunities within HubSpot (CRM) throughout quotation lifecycle.
- Enter all sales orders and service jobs.
- Provide Operations and Purchasing with relevant detailed information to ensure efficient hand-off and high customer satisfaction.
- Follow up on new sales opportunities relevant to LINK businesses.
- Identify new equipment sales opportunities and work with technical proposal Team to establish a sales proposal.
- Comprehension of business development strategy to prospect new Customers.
- Develop sales and account strategies for growing revenue and profitability within target markets.
- Build, manage, and maintain a strong sales pipeline.
- Monitor market activity and make suggestions regarding equipment, product mix, and design changes as required.
- Support and attend trade shows and events.
- Ensure all sales orders are set up and launched on time.
- Deliver sales results that meet or exceed sales goals established by management.
- Monitor and report on competitive activity to provide feedback on industry direction.
- Ensure work is performed in a safe manner using all available safety equipment.
- All other related duties as assigned.
- Possess mental faculties consistent with performing the minimum requirements of the job.
- Adhere and perform all duties aligned with the core values of the LINK Group organization, Can-Do Attitude, Courage, Commitment, Humility and Accountability.
Qualifications:- Bachelor's Degree in Business Administration, Engineering or related field.
- Minimum of 5 years of account management/business development experience in automotive, engineering environment or related field.
Knowledge, Skills & Abilities:- Proven leadership experience in a Team-based environment.
- Understanding of the business processes and management.
- Experience with ERP software, Epicor preferred.
- Solid business and financial acumen to keep project within scope, schedule, and budget.
- Proactive and collaborative approach to lead problem solving and solution implementation.
- Self-motivated and detail-oriented, with notable experience handling multiple projects and tasks.
- High level of interpersonal skills to work effectively with diverse people and cross-functional teams.
- Ability to work under pressure in a high volume, fast paced work environment.
- Highly developed organizational skills.
- Ability to cultivate an excellent Customer Experience.
- Strong attention to detail, accuracy, and quality.
- Strong Microsoft Office skills.
Physical Requirements: - Ability to walk.
- Ability to speak verbally and read in English
- Ability to see with corrective lenses.
- Ability to hear.
- Ability to lift up to 20 pounds.
- Ability to bend, stoop, crouch, reach, hand-eye coordination, and manual dexterity.
- Ability to use a computer.
- Able to work evenings and/or weekends as required.
- Able to travel up to 20% domestically.
Hazards:- Normal hazards related to working in an office environment.
- Normal hazards related to working in a manufacturing and testing environment.
- Normal hazards related to road and air travel.
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