About the Role

Kustomer is hiring a Business Development Manager to join our Marketing team. The Business Development team is the engine powering Kustomer's revenue growth; they open doors, spark conversations, and build the pipeline that fuels our GTM motion. As the Business Development Manager you'll lead, coach, and scale a team of Business Development Representatives on the front lines of that effort. This is a hands-on role; you'll be in the trenches refining the playbook, sharpening the team's pitch, and turning market signals into qualified pipelines. If you're the kind of leader who lights up watching your team land a key meeting or crack a new account, we want to talk.

AI is embedded into how we operate. As a leader on our team, you'll model strong AI habits, experiment and introduce new tooling for the BDR motion, while helping your team build effective AI workflows into how they prospect and pitch.

We're looking for a leader who thrives in a complex industry and finds the path forward even when facing strong headwinds. You bring creativity and rigor to pipeline generation, holding your team to a high standard while trusting them to run their own game. Great BDR leaders bring energy and positivity that translates into real career growth for their team.

This role requires you to be in our NYC office one day a week, on Wednesdays.

You'll be responsible for:

• Lead, coach, and grow a team of outbound BDRs; hiring, ramping, and developing talent to consistently hit and exceed pipeline quotas
• Build and refine outbound prospecting playbooks, cadences, and messaging that cut through the noise
• Partner closely with Marketing and Sales leadership to align on ICP, campaign strategy, and lead handoff processes
• Drive performance management through weekly 1:1s, pipeline reviews, and data-informed coaching
• Own CRM hygiene, reporting, and forecasting; turning activity data into actionable insights
• Run monthly business reviews tracking pipeline attainment, productivity trends, and program ROI
• Stay hands-on with the team by joining live calls, sitting in on prospect conversations, and coaching in real time alongside your BDRs

Your qualifications:

• 2+ years in a first-line leadership role within the Business Development function, with a demonstrated track record of success across multiple companies in SaaS or related industries
• You've built pipeline in enterprise or mid-market SaaS, consistently hitting quotas yourself and coaching others to do the same.
• Deep fluency in outbound motion: sequences, account-based strategies, and personalization at scale
• Strong CRM and sales engagement tool proficiency (Salesforce, Outreach, Salesloft, or similar), including fluency in AI tooling to drive efficiency
• Exceptional coach and communicator; you know how to unlock performance in individuals
• Track record of cross-functional collaboration with RevOps, and Sales leadership

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.