Responsibilities

About the Team The Video Safety Operations (VSO) Reports & Insights Team architects diagnostic frameworks and builds automated data solutions to elevate operations performance. Our mission is to sustain a safer video ecosystem via data-driven excellence. We: - Architect and maintain core metrics, scorecards, and interactive dashboards - Drive performance through granular targets, root-cause analysis, and automated reporting - Empower decisions with ad hoc insights, strategic guidance, and actionable business intelligence Responsibilities: - Design, update, and implement moderation performance data metrics & attribution frameworks. - Monitor target completion rates, navigate root causes, and coordinate XFN solutions for performance driving. - Develop and maintain strategic data dashboards and automation solutions. - Conduct topic deep-dive analysis to enable cross-functional (XFN) decision making. - Gather, analyze, and report information related to current support processes contributing to continuous improvement. - Create customized data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools providing key metrics across multiple data sources through the consolidation of tools and markets. - Provide summary reports on various processes, assist in the development of key business suggestions and contribute to weekly/monthly/quarterly business reviews.

Qualifications

Minimum Qualification(s): - Bachelor's degree or above in Math, Statistics, Computer Science, Information Systems, or related fields. - 3+ years of experience in data analysis, business insights enablement, or business intelligence. - Proficiency in Data Visualization (Tableau/Power BI), SQL, Excel, and Statistics. - Strong ability to independently complete data analyses and deliver actionable, well-reasoned insights. - Experience in metric system setup, attribution analysis, and target-setting methodologies; ability to manage multiple tasks effectively. Preferred Qualification(s): - Familiarity with content moderation operations and strategies, including quality measurement, capacity planning, target setting, and performance scorecard planning. - Proficiency in Python.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $76000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.