Eversource

Business Credit and Collections Analyst (Hybrid Schedule)

Eversource$92K — $102K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Strong experience with SQL or similar database query languages.
  • Proficiency in working with enterprise systems and large-scale databases; SAP experience preferred.
  • Advanced skills in data analysis and reporting from complex datasets.
  • Ability to translate analytical results into actionable recommendations.
  • Experience with Power BI or similar business intelligence tools for dashboards and reports.
  • Familiarity with emerging analytics and AI tools for enhanced data insights.
  • Experience in statistical analysis, forecasting, and predictive modeling is advantageous.

Responsibilities

  • Develop complex queries and analyze Customer Information Systems/SAP data for collections and accounts receivable.
  • Investigate and resolve data and system issues impacting collections performance in collaboration with IT.
  • Design and maintain data management tools and analytical databases.
  • Utilize Power BI for decision-making and automate recurring reports.
  • Monitor collections performance and accounts receivable trends, providing actionable recommendations.
  • Collaborate with business groups to gather requirements and support data requests.
  • Prepare presentations and reports to support strategic initiatives and operational improvements.

Benefits

  • Competitive total rewards program with various benefits.
  • Generous potential incentives based on performance.
  • Opportunities for professional development and career advancement.
  • Employee engagement initiatives and work-life balance support.
  • Comprehensive health and wellness programs.
Full Job Description
Provides analyses for data to support decisions andplanningto address customer balances andultimately BadDebtexpense. Responsible for extracting data insights from the customer bill journey through payment, paymentplansand/or write-off for all operating companies.Utilizesdata analytics and working collaboratively with the operational functions, they will assess areas of opportunity and propose process changes that will reduce the risk of write-offs and aged Accounts Receivable. Provides data analysis for regulatory filings and/or responses, projects for system enhancements and collaborates with accounting to provide monthly or annual metrics and analyses toassistwith budget planning. Essential Functions: Develop complex queries and perform detailed analysis of Customer Information Systems/SAP data to support collections activities, accounts receivable management, and operational decision-making. Investigate, track, and resolve data and system issuesimpactingcollections performance, partnering closely with the IT team and other business stakeholders. Design, develop andmaintaindata management tools, analytical databases, data dictionaries, and documentation. Utilize Power BI to enhance data-driven decision making and implement automation of recurring reports. Monitor and analyze collections performance, and accounts receivables trends, and provide actionable recommendations to improve collections and ensure high quality of service to Eversource customers. Collaborate with various business groups within Eversource to gather requirements and support data requests. Prepare presentations, reports, and analysis on business cases to support strategic initiatives and operational improvements. Reviews policies, procedures and regulatory filings andrecommendchanges to ensure compliance with state and federal regulations. Develop forecasts and analytical models to support Credit and Collections planning, resource allocation, collection strategies, disconnect notices, field orders, and associated costs. Qualifications: Technical Knowledge/Skill: Strong experience with data querying, extraction, and manipulation using SQL or similar database query languagesrequired. Experience working with enterprise systems and large-scale databases; SAP experience preferred. Advanced data analysis and reporting skills, including experience working with large, complex datasets from multiple systems and data sources. Analytical skills: ability to translate analytical results into actionable recommendations for improvements. Experience developing andmaintainingdashboards, reports, and visualizations using Power BI or similar business intelligence tools. Familiarity with emerging analytics and Artificial Intelligence (AI) tools, toleverageAI to improve data analysis, reporting efficiency, process automation, and business insights. Experience with statistical analysis,forecastingand predictive modeling is a plus. Education: Bachelors degree in computer science, engineering, business relatedfieldor equivalent experience Experience: Five (5)plusyears of related experienceinData analysis along with theusea variety of skills, including statistical analysis, database design, and communication. #LI-ES3 #custajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $92,250.00-$102,500.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers needs is part of every employees role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

Discover the career you’ve always wanted. Visit our Jobs and Careers page to search for current openings, read about our company culture, and learn how Eversource supports your professional growth and leadership development. Let’s energize the future together!

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ

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