Salary: $90,000.00 - $105,000.00 Annually
Location : Central Administration 2700 Ogden Avenue Downers Grove, 60515, IL
Job Type: Professionals
Job Number:
Department: Security and Safety
Opening Date: 08/28/2026
Closing Date: 9/10/2026 11:59 PM Central
Is this a union role?: No
Union Name: Salaried - 6
Position Grade: 6

Position Overview
In support of this vision, the Business Continuity Manager oversees the Enterprise Process Framework for Business Continuity, supporting the organization's mission to maintain an effective enterprise-wide business continuity program. This role is essential in advancing key initiatives, including enterprise-wide resiliency, Enterprise Crisis Management, and the broader Enterprise Governance, Risk, and Compliance (GRC) framework.

Essential Job Functions

• Lead implementation and development of business continuity plans, including overseeing testing and emergency response and recovery efforts.
• Provide guidance on operating strategies to keep business operations running efficiently within set recovery times.
• Conduct comprehensive Business Impact Assessments to identify critical functions and services.
• Evaluate potential operational, financial, and regulatory risks of business interruption.
• Gather and document requirements and translate them into technical process solutions developing and executing quality assurance test plans.
• Create end-user training materials and analyze complex business processes.
• Lead the development of effective, sustainable business continuity and other assigned projects becoming a subject matter expert for the business continuity and security and safety.
• Work with business partners to complete the annual business impact analysis (BIA) and risk analysis.
• Responsible for planning, monitoring, and reporting overall project performance for business continuity projects and other key strategic initiatives related to the achievement of the Tollway goals.
• Oversee the creation and delivery of awareness and training programs to educate staff on business continuity, technology recovery, and enterprise resilience.
• Serve as liaison between Tollway personnel and Tollway departments surrounding the assigned projects.
• Utilize system and functional design documentation including flowcharting and storyboarding. Interview staff members and stakeholders, documenting related project processes to create detailed specifications of complex workflows.
• Prepare process flow diagrams ensuring execution of project tasks avoiding potential project delays and proactively identifying potential issues and opportunities. Provide timely updates of forecasts within the projects plan.
• Maintain project plan quality and integrity through regular and thorough updates to both the Chief and Deputy Chief.
• Complete special projects and other duties as assigned by the department.

Qualifications
Education (Required)

• Bachelor's degree in Information Technology, Business Administration, Emergency Management, or related field from a four-year accredited college.

Skills and Qualifications (Required)

• Five (5) years of experience in business continuity and disaster recovery planning with a proven record of leading crisis responses, making analytical decisions and applying critical thinking.
• Candidates with less than five years of experience may also qualify if they have a comparable combination of education, relevant certifications, and practical experience.
• Excellent knowledge of Microsoft Word, Excel, and Outlook.
• Excellent oral and written communication skills.
• Attention to detail and excellent analytical skills is required.

Education (Preferred)

• Certified Business Continuity Professional (CBCP) certificate, or similar BCP certification.

At the Illinois State Toll Highway Authority, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer several programs that help you grow in your career and make the Illinois State Toll Highway Authority a great place to work!

MEDICAL, Rx, DENTAL, VISION BENEFITS

• Aetna Select Open Access (HMO) - Premium FREE!
• Aetna Choice POS II (PPO)
• Aetna Prescription, Dental and Vision included at no additional cost.
• EyeMed Vision Care Voluntary Coverage

FLEXIBLE SPENDING ACCOUNT

• Healthcare Flexible Spending Accounts (FSA)
  • Pre-tax account you put money into that you use to pay for certain out-of-pocket health care costs.
• Dependent Care Flexible Spending (DCAP)
  • Pre-tax account you put money into that you use to pay for dependent care costs.

TERM LIFE & AD&D INSURANCE

• Basic Term Life & AD&D - Premium FREE!
• Additional coverage available

TUITION REIMBURSEMENT

• Annual Reimbursement - $5,250

PAID TIME OFF

• Holidays
• Vacation
• Sick Leave
• Sick Leave Bank
• Bereavement Leave
• Parental Leave

EMPLOYEE ASSISTANCE PROGRAM (EAP)

• No cost services for employee and family.

STATE EMPLOYEES RETIREMENT SYSTEMS (SERS or SRS) PROGRAMS

• Pension Plan
• Non-Occupational and Occupational Disability
• Deferred Compensation/After-Tax ROTH
• NCPERS Voluntary Life and AD&D

01

It is a requirement to have five (5) years of experience in business continuity and disaster recovery planning with a proven record of leading crisis responses, making analytical decisions and applying critical thinking. Do you meet this requirement?

• Yes
• No

02

For both the questions above, please provide where (the organization name) and when (the time period) you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information."NA".
We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely you will not receive credit for this question.
03

It is a requirement to have a Bachelor's degree in Information Technology, Business Administration, Emergency Management, or related field from a four-year accredited college. Do you meet this requirement?

• Yes
• No

04

Microsoft Excel Proficiency:
Listed below are definitions of Microsoft Excel proficiency levels. Please read the following definitions carefully prior to answering the question.

• BasicThis level of skills is required to perform tasks and work with data in worksheets.A person with this level of skills is able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.
• IntermediateThis level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases.With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.
• AdvancedThis level of skills is required to use advanced techniques for analyzing and manipulating data in Excel.A person with this level of skills is able to automate some operations, manage Macro commands, and create MS Excel applications.

What is your proficiency level in Microsoft Excel?

• No Experience
• Basic
• Intermediate
• Advanced

05

Microsoft Outlook Proficiency:
Listed below are functions typically associated with Microsoft Outlook proficiency levels. Please carefully read the following prior to answering the question.

• Basic
  • Creating Emails and Attaching Files to Messages
  • Making Appointments and Changing the Time of Appointments
  • Customizing the Ribbon
  • Checking the Word Count
  • Working with Reminders
  • Moving Messages between Folders
  • Creating Signatures
  • Searching for and Flagging Messages
• Intermediate
  • Previewing Attachments
  • Categorizing Messages
  • Printing Calendars
  • Mentioning Contacts in the Body of an Email
  • Using Quick Parts
  • Creating Meeting Invitations
  • Using the Different views
  • Taking Meeting Notes
  • Writing Professional Emails
  • Inserting Online Pictures
  • Setting a Default Signature
  • Using Groups
  • Working with Printing Styles
• Advanced
  • Turning on the Week Number Settings
  • Setting Up Recurring Meetings
  • Working with Hyperlinks
  • Adding and Removing Columns
  • Working with Notes
  • Using the Bcc field
  • Requesting Read Receipts
  • Changing the Background Color of a Message
  • Creating Templates
  • Archiving Messages
  • Creating Rules
  • Printing Attachments
  • Assigning Tasks
• Expert
  • Exporting Calendars
  • Adding and Changing Time Zones
  • Applying Outlook Themes and Stationery to Messages
  • Attaching Email Messages to Other Messages
  • Using the Spelling and Grammar check
  • Specifying Default Fonts for unread messages
  • Setting Delayed Delivery Options
  • Encrypting Messages
  • Using the Smart Lookup Feature
  • Setting Permissions
  • Archiving and other useful features that assist Organization
  • Blocking Incoming Mail
  • Creating Tasks without opening Outlook

What is your proficiency level in Microsoft Outlook?

• No Experience
• Basic
• Intermediate
• Advanced
• Expert

06

Microsoft Word Proficiency:
Listed below are definitions of Microsoft Word proficiency levels. Please read the following definitions carefully prior to answering the question.

• BasicThis level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports.A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup.
• IntermediateThis level of skills is necessary in order to use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges,and also perform basic work with existing Macros.A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.
• AdvancedThis level of skills is required in order to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements.A person with this level of skills is able to use and create a wide range of graphic effects and has full mastery of Macro commands.

What is your proficiency level in Microsoft Word?

• No Experience
• Basic
• Intermediate
• Advanced

Required Question