Job DescriptionThe Business Continuity Management (BCM) Manager is responsible for leading the enterprise-wide BCM program to ensure organizational resilience and operational readiness during disruptive events. This role oversees the governance and continuous improvement of the Bank's business continuity, disaster recovery, and crisis management capabilities. The BCM Manager partners with business leaders, IT, oversight cohorts, and executive stakeholders to safeguard critical operations and minimize business impact.
Qualifications- Bachelor's degree in business, finance, risk management, information technology or related field.
- Certified Business Continuity Professional (CBCP) or equivalent, or must be able to obtain and maintain certification within one (1) year of hire.
- Master's degree in business administration, finance, risk management, information technology or related field preferred.
- Seven (7)+ years of experience in business continuity management, disaster recovery (DR), crisis recovery, or related organizational resilience functions.
- Three (3)+ years of experience leading or managing a BCM or DR program, inclusive of strategy development, governance, and program oversight.
- Three (3)+ years of supervisory experience or leading cross-functional project teams.
Required experience may be obtained concurrently. - Excellent oral and written communication skills, with the ability to present complex information clearly to executives, business leaders, and cross-functional teams.
- Strong interpersonal and collaboration skills, with the ability to influence without authority and build effective relationships across the organization.
- Demonstrated leadership and decision-making abilities, including leading teams and coordinating response efforts during high-pressure or crisis situations.
- Advanced analytical, critical thinking, and problem-solving skills to assess risks, identify impacts, and recommend mitigation strategies.
- Strong planning, organizing, and project management skills, with the ability to manage multiple initiatives and deadlines simultaneously.
- Ability to maintain composure and sound judgment under pressure, particularly during incident response and recovery activities.
- High level of integrity with the ability to manage confidential and sensitive information responsibly.
- Exceptional attention to detail and follow-through to ensure accuracy and compliance across BCM documentation and processes.
- Strong time management and prioritization capabilities in a rapidly changing environment.
- Effective facilitation, training, and presentation skills, including leading BIAs, exercises, and governance forums.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to learn or work within BCM or GRC platforms (e.g., Fusion, Archer, ServiceNow BCM).
- Solid research skills to evaluate emerging BCM, DR, and crisis management best practices and regulatory expectations.
