Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.
Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.
Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.
Partner with the Sales team to coordinate software demonstrations, develop Statements of Work (SOWs), and support business development initiatives.
Trusted advisor for our clients and teams providing consulting services as needed, leveraging deep system knowledge to provide recommendations and solutions that align with client goals.
Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address any concerns.
Lead and facilitate client and team meetings, with the ability to convey complex concepts to both technical and non-technical audiences, staff level through c-suite.
Serve as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance as required.
Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.
Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on how to leverage new functionalities to improve their operations.
BA/BS in Business, IT, related field or equivalent work experience.
Minimum of 6 years of hands-on experience with D365 Business Central implementations.
Minimum of 2 years experience in a leadership role, managing teams, and overseeing client engagements. Leading teams and driving continuous improvement
In-depth knowledge of D365 Business Central configuration, maintenance, and optimization.
Proven ability to manage multiple projects simultaneously with strong organizational and time management skills. Understanding of financial planning and analysis is highly desirable.
Excellent analytical and problem-solving skills, particularly in resolving complex technical issues.
Experience in developing and delivering effective training programs to diverse audiences.
Travel for Armanino business and clients, as needed.
