DescriptionIdeal Location: US EastThe Business Applications Engineer serves as the administrator for 4G Clinical's cloud software solutions, with a particular focus on the Atlassian Suite (Jira, Confluence, Bitbucket). This is not a purely strategic role-you will be in the tools daily, building workflows, troubleshooting issues, and configuring integrations alongside planning and executing broader initiatives.
You will collaborate closely with functional leaders across the organization to gather requirements, design solutions, and support change management. Your work directly impacts how teams operate, communicate, and deliver.
As a Business Applications Engineer you will be responsible for;
Atlassian Platform Administration- Own the administration of Jira, Confluence, Bitbucket, and related tools across production and sandbox environments
- Provision accounts, manage access controls, coordinate software upgrades, and maintain sys-tem backups
- Build and maintain integrations with tools such as Tempo, Birdview (Easy Projects), and EazyBI
- Serve as a go-to resource for best practices, workflow design, and appropriate tool usage
- Tool Admin: Zendesk, qTest, HubSpot, Celigo, etc
Business Tool Administration- Administer additional platforms including Zendesk, qTest, HubSpot, Celigo, and others
- Handle day-to-day operations: provisioning/deprovisioning accounts, monitoring alerts, resolv-ing reported issues
- Keep tools current, ensure integrated systems work together as intended, and represent 4G Clin-ical in vendor relationships
- Proactively identify opportunities to automate, streamline, or reduce cost across the tool stack
AI Platform Management- Administer 4G Clinical's AI platforms, including access management and token distribution
- Stay current on platform capabilities and advise teams on effective usage
Scripting & Light Development- Write and maintain basic scripts and apps (Python, JavaScript, Forge) to support automation, custom workflows, etc
- Grow comfortable reading and modifying code in the context of tool configurations, API inte-grations, and scheduled jobs
- Leverage low-code/no-code automation features within platforms (e.g., Jira Automation, Zendesk Triggers) to reduce manual work
Communication & Collaboration- Communicate clearly with stakeholders on timelines, current issues, and project status
- Contribute meaningfully to cross-functional discussions beyond just the tools you directly man-age
- Suggest process improvements and help guide rollout approaches
- Navigate differing opinions on products and approaches professionally and constructively
- Maintain strong documentation practices to eliminate single points of failure for systems and processes
RequirementsRequired- Bachelor's degree in Information Technology, Software Engineering, Business Information Sys-tems, or equivalent field
- 2+ years of hands-on experience administering and configuring Atlassian tools (Jira, Confluence)
- Demonstrated ability to gather requirements from non-technical stakeholders and translate them into working solutions
- Experience managing integrations between cloud-based business tools
- Strong communication and interpersonal skills; comfortable presenting to and collaborating with various levels of the organization
- Self-directed with the ability to manage multiple priorities and projects simultaneously
- Willingness to learn and grow scripting/coding skills; comfort with (or curiosity about) writing basic automation scripts
Preferred- Experience with one or more of: Zendesk, qTest, HubSpot, Celigo, EazyBI, Tempo, or Birdview
- Familiarity with integration/automation platforms (e.g., Celigo, Zapier, or similar iPaaS tools)
- Atlassian certification(s) (e.g., Jira Administrator, Confluence Administrator)
- Experience working in a life sciences, clinical trials, or regulated industry environment
- Exposure to AI/ML platforms and an interest in emerging technology
- Vendor management experience
