BUSINESS APPLICATIONS ANALYSTJOB DESCRIPTIONPosition Summary
The Business Applications Analyst is responsible for supporting, optimizing, and enhancing the company's core business applications, with a primary focus on Salesforce, MuleSoft integrations, SharePoint Online, and Slack. This role serves as a liaison between business stakeholders and IT, analyzing business processes, gathering requirements, configuring systems, supporting users, and driving continuous improvement initiatives.
The ideal candidate combines strong business analysis skills with hands-on application administration experience and a passion for improving business efficiency through technology.
Key Responsibilities
Business Analysis & Process Improvement
- Collaborate with business stakeholders to understand operational challenges and identify opportunities for system improvements.
- Gather, document, and analyze business and functional requirements.
- Translate business requirements into system configurations, enhancements, and integration specifications.
- Develop process maps, user stories, workflows, and business requirements documentation.
Salesforce Administration & Support
- Maintain Salesforce objects, fields, page layouts, flows, reports, dashboards, and security settings.
- Provide day-to-day application support and user assistance.
- Assist with data quality management and user adoption initiatives.
- Troubleshoot Salesforce issues and coordinate with vendors when necessary.
- Support testing and deployment of new Salesforce functionality.
MuleSoft Integration Support
- Assist in monitoring and supporting MuleSoft integrations.
- Work with integration developers to document data flows and integration requirements.
- Investigate and resolve integration-related issues.
- Support API documentation and integration governance activities.
- Participate in integration testing and validation efforts.
SharePoint Administration & Governance
- Assist with document management and collaboration initiatives.
- Create and maintain SharePoint pages, forms, and content structures.
- Ensure adherence to governance and records management policies.
- Support Power Automate workflow enhancements as needed.
Slack Administration & Collaboration
- Support Slack workspace administration and governance.
- Configure channels, user permissions, and integrations.
- Assist in developing workflows and automation within Slack.
- Promote user adoption and collaboration best practices.
- Support integration between Slack and enterprise systems.
Reporting & Data Analysis
- Develop and maintain reports, dashboards, and analytics.
- Analyze business data trends and provide actionable insights.
- Assist management with KPI reporting and operational dashboards.
- Support data validation and reconciliation efforts across integrated systems.
User Training & Support
- Provide end-user training and guidance.
- Develop and maintain documentation, procedures, and knowledge base articles.
- Support application onboarding for new employees.
- Act as a trusted advisor for business users seeking application guidance.
Qualifications
Education
- Bachelor's degree in information systems, Business Administration, Computer Science, or related field.
Experience
- Minimum 5+years of experience supporting business applications.
- 3+ years of Salesforce administration and support experience.
- Experience with MuleSoft or enterprise integration platforms.
- Experience with SharePoint Online administration.
- Experience supporting Slack or other enterprise collaboration platforms.
- Experience gathering business requirements and supporting technology projects.
Preferred Certifications
- Salesforce Administrator Certification
- Salesforce Advanced Administrator (Preferred)
- MuleSoft Certified Associate or Developer
- Microsoft 365 Fundamentals or SharePoint Certification
- Certified Business Analysis Professional (CBAP) or equivalent (Preferred)
Technical Skills
Salesforce
- Sales Cloud
- Flow Automation
- Reports & Dashboards
- Security & User Management
- Data Management
MuleSoft
- API Monitoring
- Integration Support
- Data Mapping
- Error Analysis
Microsoft 365 / SharePoint
- SharePoint Online
- Power Automate
- Power Apps
- Document Management
- Permissions & Governance
Slack
- Channel Administration
- Workflow Builder
- Integrations
- User Management
Desired Competencies
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement
- Process improvement mindset
- Documentation and requirements gathering
- Customer-service orientation
- Project coordination skills
- Ability to manage multiple priorities simultaneously
