Business Application Systems Specialist



S&ME is looking for a motivated and passionate Business Application Systems Specialist to join our Business Solutions team. This position may sit in any location within our footprint.

Are you experienced in supporting engineering, construction, laboratory, or technical business applications? Do you enjoy helping users solve software challenges, delivering training, and improving how teams use technology? S&ME is seeking a Service Line System Specialist to serve as the primary administrator and support resource for our engineering and construction software platforms. This role is ideal for someone with application administration, system, or technical training experience rather than traditional IT infrastructure or software development experience.

About The Role:

As a Business Application Systems Specialist, you will serve as the primary contact for internal users seeking assistance with our suite of service line-specific software applications. You'll collaborate with Operations, IT, Business Solutions, and software vendors to troubleshoot issues, deliver training, and optimize tools that support our most critical projects. This role is ideal for someone who enjoys solving complex technical problems, sharing knowledge, and driving continuous improvement in software usage across the organization.

• Technical Support & Troubleshooting: Respond to internal inquiries via email, phone, and Teams chat, providing expert-level support for software-related issues ranging from installation errors to advanced modeling challenges.
• Software Optimization & Vendor Collaboration: Work with software vendors to identify innovative solutions, optimize existing tools, and streamline workflows to improve efficiency and reduce costs.
• Documentation & Knowledge Sharing: Maintain detailed records of support cases and solutions, and create user-friendly documentation, including FAQs, tutorials, and knowledge base articles.
• Training & User Enablement: Deliver remote and on-site training sessions and webinars to educate users on software features, best practices, and workflow integration.
• Cross-Functional Collaboration: Partner with IT and Business Solutions teams to relay user feedback, report bugs, and recommend enhancements for future software releases.

About You:

• You have a Bachelor's degree in computer science, information systems, or a related field or equivalent combination of education and experience
• You have a minimum of 5 years of experience in technical support, training, or software implementation, ideally within geotechnical engineering, construction services, or civil design environments, a plus
• You have experience with Excel, Microsoft SQL Server, Bentley (Seequent) products (e.g., OpenGround Cloud, gINT), Autodesk Civil 3D, Metafield, KeyLab, XML, and other geotechnical/construction data formats
• You have strong verbal and written communication skills with the ability to explain complex concepts to diverse audiences; multilingual abilities and a client-focused mindset are a plus
• You bring a methodical approach to troubleshooting, with a track record of launching and sustaining collaborative initiatives and delivering user-centered solutions
• You are comfortable with Windows OS and general technology; scripting knowledge (e.g., PowerShell, Python, VBA, MATLAB) and certifications (e.g., ITIL, CompTIA) are beneficial

At S&ME, we have a history of delivering innovative geotechnical, civil, environmental, and construction material testing for over 50 years. Over the decades, we have grown into a trusted partner for clients across various industries, including transportation, energy, water, waste management, education, government, commercial, industrial, and more. Our commitment to technical excellence and integrity has established us as a leader in our field.

Grow With Us:

At S&ME, your career growth matters. You'll receive professional training, work on exciting projects, and be part of a company that truly invests in its people. This is more than a job; it's a chance to build a long-term career in the engineering and construction industry. S&ME provides a comprehensive benefits package to support you and your family, as well as career development resources. Come grow and thrive with us at S&ME!

• Medical, Dental & Vision Plans with HSA and FSA options
• 100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
• 401(k) Retirement Plan
• Paid Holidays and Paid Time Off (PTO) - with rollover options
• Paid Maternity/Parental Leave
• Employee Recognition Program
• Credential Incentive Program
• Tuition Reimbursement
• Company Vehicle with Fuel Card for Project-Based Work
• $2,000 Referral Bonuses & More!

If you are seeking a challenging and rewarding career with a firm committed to our employees and providing quality service to our clients, join our team!

This full-time role offers competitive pay based on experience. Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&ME reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted.