Date Posted: 08/07/2026
Req ID: 45902
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number:

Description:

Your opportunity:

Information Technology Services is responsible for all computing hardware, operations, network infrastructure, and systems to support and enhance the School's core mission. Rotman students, faculty, and staff use up-to-date technologies to directly enhance learning, teaching, and research.

IT Services is divided into four functional groups: Customer Support, Technical Support (networks and Servers), Systems Development, and Multimedia. All groups work together to deliver efficient, adaptable, and reliable IT services.

As the Business Analyst, your primary responsibility will be to acquire information via Discovery Session with SME's and/or end-users to create/document BPM's (Business Process Maps) relating to new Software System requirements or enhancement to existing systems. You will also be responsible for divisional data quality, data acquisition practices and data entry standard.

You will collaborate in the launch, support and maintenance of core operational data and reporting services and business processes. This includes responsibility for eliciting clear, concise, non-conflicting requirements from subject matter experts who may or may not understand how technology can be used to positively transform the business process.

Your responsibilities will include:

• Analyzing and documenting business requirements, ensuring the requirements document meets the needs of the stakeholders and users
• Assessing needs and contributing to the development of business systems
• Researching, analyzing and recommending potential changes to system features; effectively communicating the analysis results to stakeholders, technical staff and management
• Writing complex specifications based on system requirements; writing test cases for user acceptance testing and leading user acceptance testing sessions
• Planning the implementation of new business system processes
• Training end-users on procedures and the use of supported IT systems
• Managing competing priorities to ensure focus and predictability of deliverables
• Keeping well-informed on current technologies, best practices and industry standards

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent education and experience. A certificate in Business Process Management and/or Business Analysis are considered an asset
• Minimum five (5) years experience working with business process and/or business analysis on large scale software systems like ERP's or CRM's
• Experience with business analysis management methodologies and techniques, including requirements analysis, flow charts, process modeling and process mapping, test design and execution
• Demonstrated experience preparing and presenting reports to internal stakeholders and training users
• Functional knowledge and experience in relational and Object database management system concepts and associated reporting tools
• Strong analytical skills, able to interpret business requirements and articulate them into models and concepts that plug into bigger scope projects
• Strong communication skills, able to present requirements, concepts and procedures; able to design and deliver training and supportmaterials
• Self-motivated and accomplished at working with minimal supervision, while still delivering quality output within a tight timeframe

Assets (Nonessential):

• Familiarity with CRM systems,particularly Salesforce
• Six Sigma certification

To be successful in this role you will be:

• Communicator
• Goal oriented
• Patient
• Problem solver
• Self-directed
• Team player

Notes:

This is a 2-year contract position.

Closing Date: 08/24/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Jen Salerno