THE JOB: Business Analyst

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $80,066 - $100,083

Reporting to the Manager, Business Analysis, the Business Analyst supports the analysis and delivery of business initiatives that advance both day-to-day operations and the strategic objectives of Doctors of BC. Working closely with teams across the organization, the Business Analyst partners with interest holders to elicit and document business requirements, analyze processes and systems, evaluate solution options, and develop documentation that supports operational effectiveness and continuous improvement.

As a key contributor to project delivery, the Business Analyst collaborates with interest holders to assess business needs, identify opportunities for improvement, and support the design of practical solutions that align with organizational goals. The role supports projects end-to-end, including requirements gathering, process analysis, solution evaluation, testing coordination, implementation support, and change adoption activities. The Business Analyst helps ensure that systems, processes, and workflows evolve in a structured, consistent, and integrated manner across the organization.

Through strong analytical, communication, and relationship-building skills, the Business Analyst develops effective working relationships across teams, facilitates stakeholder engagement, and contributes to informed decision-making. By understanding how systems and processes connect across the organization, the role helps ensure solutions are aligned, sustainable, and support successful business outcomes.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (I):

• Determines criteria for assessing issues and opportunities. Establishes clear goals and priorities needed to assess performance.
• Identifies root causes, relationships, and linkages between different information sources, develops solutions, and analyzes relationships between seemingly independent problems.
• Makes logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process.
• Reviews reports, identify trends and translates analytical findings into actionable management presentations.
• Anticipates potential outcomes and initiates research to address critical problems.

Building Relationships (I):

• Maintains and forms alliances with recognized leading experts and authoritative decision-makers.
• Partners with a wide circle of contacts and involves them in generating mutually beneficial long-term opportunities and achieving win-win outcomes.
• Provides informal functional leadership of peers as a technical expert; may lead small project working teams; may oversee the work of outsourced, independent contractors.
• Attends and maintains relationships with relevant formal and informal professional groups and organizations.

Business Analysis (I):

• Anticipates challenges and risks with the current business processes and uses formal methodologies to provide strategic direction for transforming the current state.
• Takes a 360-degree approach to various business processes and systems in the organization and provides scalable solutions through modelling techniques.
• Generates consensus in the leadership while working towards approval for critical issues and multidimensional problems across the enterprise.

Communication for Results (A):

• Converses with, writes reports and creates/delivers presentations to internal business leaders as well as external groups.
• Leads discussions that support strategic planning and decision-making.
• Debates opinions, tests understanding, and clarifies judgments. Identifies underlying differences and resolves conflict openly and empathetically. Seeks a consensus with business partners.
• Explains the context of multiple interrelated situations, asks searching, and probing questions, plays devil's advocate, and solicits authoritative perspectives and advice prior to acting and making recommendations.

Thoroughness (A):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews the team's progress against established objectives, service level targets, and project milestones.
• Supports others in achieving deliverables by efficiently providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process and takes responsibility for timely completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.
• Defines and organizes tasks, responsibilities, and priorities.

Problem-Solving (A):

• Anticipates problem areas and associated risk levels with objective rationale.
• Uses formal methodologies to forecast trends and define innovative strategic choices in response to the potential implications of multiple integrated options.
• Generates and solicits the approval of senior leadership prior to defining critical issues and solutions to unclear, multi-faceted problems of high risk which span across and beyond the organization.

Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other's wellbeing.

WHAT YOU BRING

• University degree in business or computer science or a related field, and/or a Business Analysis certification with a minimum of 5 years experience or an equivalent combination of education and experience.
• Solid analytic and problem-solving skills with demonstrated proficiency related to interpretation and translation of specific business needs into delivery of workable data management and reporting solutions
• Excellent attention to detail with demonstrated document management skills, particularly in an electronic environment.
• Exceptional organizational and planning skills with the ability to handle multiple projects at any one time.
• Superior verbal and written communications skills and a strong command of the English language.
• Demonstrated experience with preparing reports and presentations.
• Excellent interpersonal skills with demonstrated experience in managing customer relationships with multiple stakeholder groups, understanding business priorities, and determining project requirements.
• Understanding of change management in implementing effective business solutions and systems.
• Ability to work in a fast-paced and dynamic environment with diplomacy and professionalism.
• Ability to work effectively at various levels of an organization from individual contributors to senior managers.
• Self-motivated and able to work independently.