Job DescriptionWho are you?You are an experienced Business Analyst with a minimum of 5-10 years post-graduate experience looking for the next step.
The ideal candidate is self-motivated, driven, detail-oriented and capable of working both independently and as part of a team. In this impactful role, you will be providing structured analysis, governance support, and high-quality documentation to our clients, whilst actively embedding and promoting the purpose, values, and vision of Turner & Townsend.
As Business Analyst, you will be involved in:
Establishing Project Governance
- Supporting the development and implementation of Program and Project Governance Frameworks, including decision forums, escalation routes and delegated authorities.
- Defining and documenting the governance structure, roles and responsibilities, meeting cadences, reporting cycles, and integrated assurance activities.
- Preparing governance artifacts such as Terms of Reference (ToR), governance maps, RACI matrices, stage-gate guidance and approvals pathways.
- Supporting the Governance Manager in standing up and managing key governance forums (Steering Committees, Technical Committees, Change Boards, Risk Reviews).
PMO Process Design & Continuous Improvement
- Mapping As-Is PMO and project delivery processes across governance and assurance, reporting, change, and related project delivery and functions including risk, schedule, cost and document management.
- Working with stakeholders to define To-Be processes, ensuring they are scalable, pragmatic and aligned with the client's maturity.
- Identifying gaps, duplications and inefficiencies; conducting structured gap analyses; and recommending practical improvements.
- Creating standardized PMO tools, templates and guidance to support consistent project delivery.
Reporting & Performance Management
- Supporting the design, implementation and continuous enhancement of the integrated reporting framework, including dashboards, KPIs, milestone reporting and management summaries.
- Working with Digital and Data Analysts and Project Controls teams to ensure that reporting outputs are accurate, timely and aligned with governance requirements.
- Ensuring that data definitions, KPIs and reporting metrics are agreed, documented and used consistently across the program.
Change & Assurance
- Supporting the operation of the Change Management Framework, ensuring changes are captured, assessed, validated and processed in accordance with governance rules.
- Supporting operation of the Assurance framework, conducting assurance checks and quality reviews on PMO outputs, governance compliance and reporting accuracy.
- Tracking actions, decisions and recommendations arising from internal assurance, audits and external reviews.
Stakeholder Engagement & Facilitation
- Engaging with cross-functional stakeholders including engineering, construction, commercial, project controls, systems, HSSE and external partners.
- Leading workshops to define processes, requirements, decision pathways and governance improvements.
- Translating stakeholder needs into clear, structured documentation for PMO, leadership teams and external partners.
Change Management & Communications Support
- Supporting the Governance Manager in developing and implementing change management and communication activities to embed new governance and PMO processes.
- Helping to build a consistent understanding of PMO requirements across the client's Owner Team and delivery partners.
Other Key Responsibilities
- Supporting the growth of Turner & Townsend's Business Analysis and PMO governance offering, including developing best practice playbooks and internal knowledge assets.
- Contributing to opportunity and engagement tracking, as required, preparing presentations and other materials for client pitches, internal and external communications.
- Inputting key information into the Turner & Townsend internal database tools, e.g. opportunity tracking, invoicing. Please note training will be provided on these.
- Supporting junior Business Analyst's career growth, with coaching and line management opportunities if desired.
QualificationsEssential:- Strong stakeholder engagement skills, facilitate process modelling and define requirements in a client environment, producing clear and structured outputs, processes and ways of working.
- Demonstrable experience supporting PMO / Project Governance within major infrastructure or energy projects, ideally in developing or maturing client organizations.
- Strong understanding of major capital project lifecycle governance and stage-gate processes, and how these translate into practical governance frameworks.
- Proven experience mapping, documenting and improving project delivery processes and governance workflows, and developing standardized PMO tools, templates and documentation to support consistent planning, execution and reporting.
- Excellent analytical and written communication skills, enabling clear articulation of requirements, processes, decisions and reporting structures through high-quality, business-ready documentation.
Desirable- Experience on major Oil & Gas, Energy or Pipeline capital projects.
- Familiarity with digital tools such as Power BI, SharePoint, Power Platform, and PMO/ Project Management Information Systems (e.g., Primavera P6, Procore, InEight, Omega 365, Aconex, EcoSys, Unifier).
- Professional certifications such as IIBA, or PMI-PBA.
- Understanding of cloud-based data management or reporting solutions.
- Experience supporting or embedding change management activities within a PMO or program environment.
- Ability to conduct assurance checks on PMO processes, systems or reporting to evaluate effectiveness and drive continuous improvement.
- Experience coaching junior Business Analysts or contributing to broader BA/PMO capability development.
Additional InformationWhat's in it for you...
- 100% covered health and dental benefits for you and your dependents (including paramedical services)
- Health spending account, to top up expenses not covered in the benefits program
- RRSP option with company matching
- Annual learning and development budget
- Access to a range of online learning tools, and support for career development and growth
- Coverage of one professional membership or license fee per year, if directly related to your role
- We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging
This posting reflects an existing vacancy that we are actively hiring for.
