City of Toronto

BUSINESS ANALYST SWM

City of Toronto • $89K — $120K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • Post-secondary education in business or public administration or relevant field, or equivalent experience.
  • Experience in project management across all phases.
  • Background in organizational design, business process modeling, and strategic planning for large organizations.
  • Proficient with Microsoft Office Suite including Word, Excel, PowerPoint, Visio, and Project.

Responsibilities

  • Facilitate strategic planning for Integrated Technology Systems.
  • Conduct feasibility studies for service integration.
  • Document and analyze business processes and data flows.
  • Prepare management reports with recommendations on business methods.
  • Develop and execute test strategies for system changes.
  • Design business processes for effective service delivery tracking.
  • Analyze statistical data for operational and financial insights.

Benefits

  • Opportunities for career progression within the Solid Waste Management Services division.
  • Engagement with senior management and various stakeholders across the organization.
  • Access to a variety of professional development and training programs.
  • Potential to influence changes in organizational design and business processes.
Full Job Description
Job ID: 57903
Job Category: Operations & Maintenance
Division & Section: Solid Waste Management Services, SWM Business Services
Work Location: Metro Hall, 55 John St., M5V 3C6
Job Type & Duration: Full-time, Permanent Vacancies
Salary Range: $89,337.00 to $120,831.00, TM1941, wage grade 6
Hiring Zone: $97,158.00 to $105,340.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
AQualified List will be established to fill permanent and temporary positions.
Number of Positions Open: 2
Posting Period: 18-Jun-2026 to 03-Jul-2026

Job Description:

Reporting to the Manager Integrated Technology Systems (ITS), the Business Analyst SWM assumes responsibility for the timely completion of both one-time projects and recurring assignments on behalf of Solid Waste.

Major Responsibilities:
  • Facilitates and supports strategic and long term I&T business planning activities.
  • Conducts studies on the feasibility of integrating processes to deliver a range of services to a specific client or to a geographic location.
  • Documents and analyzes business processes, input costs and output level, and conducts data flow analysis and business process design modelling and/or re-engineering.
  • Prepares reports to management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
  • Develops test strategies, plans, scripts, data, executes tests and documents test results.
  • Designs or modifies business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery.
  • Conducts statistical data analysis on various strategic, operational, and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations related to I&T capital business cases.
  • Liaises with Solid Waste and/or other city-wide staff at all levels to gather sufficient understanding, knowledge, and background information relative to the undertaking.
  • Participates in senior level management meetings as appropriate and as required to gain further understanding of the issues impacting Solid Waste.
  • Prepares business cases to document and support changes in budget and charges to clients.
  • Prepares terms of reference, including project objectives, defining scope, bench marking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
  • Contributes to the development and evaluation of procurement documents (RFP/Q/I/R) and administers contracts.
  • Analyzes and documents business requirements, works with Technology Services Division resources to prioritize, test and document system changes and perform necessary system administration functions to meet user business needs.
  • Gathers user requirements, interviews, documents, and facilitates business process, systems and data requirements review/re-engineering sessions with stakeholders, prepares proposed system solution(s) and investigates alternative solutions to meet business needs.


Key Qualifications:
  1. Post-secondary education in business or public administration or other discipline pertinent to the job function, or equivalent combination of education and experience.
  2. Considerable experience in all phases of project management including some project management experience.
  3. Experience in assisting large organizations in analyzing and implementing organizational design, business process modelling, business systems, strategic plans, and management structure development.
  4. Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio & Microsoft Project.


You must also have:
  • Ability to develop and maintain spreadsheets/databases, create presentations and graphics.
  • Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
  • Good organizational skills with the ability to handle multiple tasks and projects concurrently while meeting deadlines.
  • Well-developed written and oral communication skills, analytical capabilities, conflict resolution skills, consulting skills and interpersonal skills for building good internal/external working relationships.
  • Sound judgment and ability to handle matters of a confidential/sensitive nature as it relates to Council and other senior staff.
  • Ability to negotiate effective resolution of conflicting business priorities.
  • Knowledge of current and emerging technologies relating to cloud, customer relationship management, eservice, business intelligence, data retention, and document management.
  • Knowledge of Solid Waste business process and systems would be an asset.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

Stay Connected with City of Toronto Careers

Join the Team

Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of the City of Toronto team.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at the City of Toronto.

SEARCH CITY OF TORONTO JOBS

READ CAREERS BLOG

Learn more about City of Toronto
Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at City of Toronto

More Business Services Jobs

Find similar BUSINESS ANALYST SWM jobs:

NationwideToronto, ON