OverviewUnder limited direction, analyzes complex business needs specific to SurePayroll initiatives. Works with key stakeholders to identify, document, and strategize these issues, identify key components, and propose solutions. Provides research, analysis, coordination, problem solving, development, and testing related to initiatives put forth and used by SurePayroll employees and clients.
Responsibilities- Strong understanding of Salesforce CRM, including Sales, Service, and Experience Clouds
- Highly organized with an ability to listen to customer requests/pain points and determine actual problems to solve
- Familiarity with Hubspot Marketing and Sales Hubs is a plus
- Acts as a liaison between other business unit stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues. Provides recommendations to stakeholders regarding effective and efficient approaches to achieve project objectives.
- Understands business problems specific to Company initiatives and opportunities; recommends solutions to management to enable the organization to achieve goals.
- Identifies and improves business processes through analysis and recommendations to maximize departmental efficiency. Analyzes and maps current processes and potential future state to improve operating efficiencies.
- Partners with other project areas such as IT, Operations, and Product Management to coordinate interdependencies and resolve issues.
- Identifies impact of product changes across multiple product lines and makes modifications to solutions in order to provide current information to clients/users.
- Evaluates alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
- Analyzes and interprets data from departmental metrics, project requirements, and other resources; provides results to management and project teams.
- Systematic and thorough testing of all tools and solutions, including test plan creation and issue tracking, both internally and with company sponsored projects. Provides troubleshooting and issue resolution.
- Consults with and advises project managers to ensure that all project-related deliverables satisfy project needs.
- Other duties as assigned to support the general purpose of the position's function.
Qualifications- Bachelor's Degree - Preferred
- Associate's Degree - Preferred
- 3 years of experience in A minimum of 3-5 years of experience in process improvement and business analysis. Consideration may be given to a candidate with a degree in lieu of experience.
Live the Paychex ValuesAct with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you?- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
