What you'll do

In this role, you'll partner with Go-to-Market and Customer Experience business teams to capture and document business needs into clear, actionable requirements, then work with Operations and Growth Engineering teams to translate those requirements into scoped, executable work. You'll help drive the day-to-day management and refinement of JIRA projects and backlogs, and help track progress against quarterly priorities. Acting as a liaison between business and technical teams, you'll keep requirements accurate through delivery, analyze data and processes to identify efficiency opportunities, and maintain reporting that gives stakeholders clear visibility into progress and timelines.

Key Responsibilities

Requirements & Analysis

• Elicit, document, and translate business needs into clear, detailed requirements (user stories, use cases, acceptance criteria) that align teams on scope and value
• Partner closely with Engineering, Design, and Product to support informed decisions, providing analysis on customer impact, technical feasibility, cost, and speed to market
• Support end-to-end delivery of initiatives, from concept through launch and iteration, ensuring requirements remain accurate and actionable at every stage
• Maintain and refine backlogs, support sprint planning, and assist prioritization using Agile methodologies in JIRA
• Validate that delivered features and enhancements meet documented requirements and acceptance criteria across internal tools and platforms

Stakeholder Collaboration & Communication

• Act as a key liaison between technical teams and business stakeholders, translating needs into clear, actionable requirements and process documentation
• Support alignment across cross-functional partners (Engineering, Design, Marketing, CX, Enablement) by surfacing tradeoffs, dependencies, and impacts

What you'll bring

• 3-5 years of experience as a business analyst, project coordinator / manager, product owner or related roles
• Utilization of AI tools to streamline process, build requirements documentation, and drive efficiencies
• Demonstrated ability to translate business needs into clear and detailed requirements.
• Strong analytical mindset with experience using data to drive decisions
• Proven ability to work across cross-functional teams and support delivery of complex initiatives
• Experience working in Agile environments (Jira or similar tools)
• Excellent communication, writing, and stakeholder management skills
• Bachelor's Degree. A technical discipline (engineering or science) is a plus

What Values You'll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $107,900 to $143,800

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.