Business Analyst role responsible for supporting the development and help desk teams. Proactively manages timelines and meets all deadlines. Collaborates daily with the Dev and Help Desk team participating in team level reviews and revisions. Collaborates with clients, users, and subject matter experts to gather accurate and up-to-date information. Translates complex requirement concepts into clear and concise language for a diverse audience (technical and non-technical). Ensures documentation is well-organized, easy to navigate, and adheres to organizational style guides. Develops and maintains user guides, training materials, and other communication pieces. Keeps existing documentation up-to-date and is responsible for reviewing, updating, and maintaining documents as the application changes.
Responsibilities:- Drafts, edits, and maintains a repository of security policies, procedures, guidelines, handbooks, and best practices.
- Proactively manages timelines and meets all deadlines.
- Collaborates daily and participates in team level document reviews and revisions.
- Collaborates with subject matter experts to gather accurate and up-to-date information.
- Translates complex requirement concepts into clear and concise language for a diverse audience (technical and non-technical).
- Ensures documentation is well-organized, easy to navigate, and adheres to style guides.
- Develops and maintains user guides, training materials, and other communication pieces related to security policies.
- Keeps existing policies up-to-date and is responsible for reviewing, updating, and maintaining policies as regulations change.
Technical Skills:- Highly adept and proficient with MS Office products.
- Possesses excellent written and oral communication skills.
- Capability to adapt to a fast-paced work environment with high attention to detail.
- Translates complex concepts into clear and concise language for a diverse audience (technical and non-technical).
- Evaluate the user feedback to retrieve information on documentation and use it to enhance usability.
- Experience with technical writer and documentation concepts and standards (e.g., accessibility standards).
- Knowledge with RMF, NIST, and other federal cybersecurity policies is a plus, but not required.
Skills:- Ability to work cooperatively at technical and professional level with developers, engineers, and managers on system teams.
- Ability to effectively manage and prioritize multiple tasks and duties simultaneously while effectively coordinating and ensuring that scheduled delivery dates and milestones are achieved.
- Able to communicate effectively in an accurate and concise manner through written and verbal means to project leadership and teams.
- Ability to take initiative on assigned tasks and work with minimal supervision.
- Ability to work and collaborate as part of an integrated team with diverse backgrounds.
Requirements:- 3+ years of relevant experience
- On-Site 1-2 Days Per Week
