GENERAL PURPOSE:
The Business Analyst serves as a key interface between the business groups teams and IT. A key
component is responding to inquiries from the Distribution Center (DC) systems users on
functional and technical features. In addition, the position is responsible for gathering user
requirements, creating functional requirements, assisting in the development process, ensuring
the system meets the functional and user interface specifications, and guiding the business
through use of the application.

ESSENTIAL FUNCTIONS:
• Systems Support -
o Understand business processes within the DC and how systems enable the
business processes.
o When issues and/or outages occur, perform troubleshooting, provide support,
and send communications to help resolve issues.
• Project Management -
o Gather and document project risks and provide recommendations to project
leadership or management on longer-term solutions.
o Gather and document project status updates from responsible parties and
present to project leadership or management.
o Collect and consolidate data from responsible parties to be used for reporting
and dashboard creation.
• Information Management -
o Create and analyze process flow documents of diverse scope by networking
with users.
• Relationship Management -
o Develop partnership acting as a liaison between technical and business teams
to understand, troubleshoot, interpret and advise on technical questions or
business use cases.
o Document functional and other requirements based on customer or business
partner feedback on moderately complex projects.
• Development Lifecycle -
o Manage meetings, issue resolution, escalation, etc. for the project team during
the design and build phases of moderately complex projects.
o Develop the understanding of strengths/limitations of various tools and
technologies available.
o Allocate documentation activities to members of the team and self of all test-related deliverables including test approach, test scenarios, test
cases/conditions, test scripts, and test results
o Drive test execution throughout all phases of testing (i.e. unit, end-to-end,
integration, performance, operational readiness, user acceptance.) for small to
moderately complex projects.
o Suggest alternate methods of data gathering and/or data presentation.
• Technical Operations -
o Collaborate with key stakeholders to define the release and deployment plans.
o Lead post deployment validation as instructed by project leadership or
management.

COMPETENCIES:
People
• Building Effect Teams
• Developing Talent
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
With particular emphasis on the following specific position-related competencies:
• Analysis and Judgment
• Technical Competence with data gathering
• Customer Service
• Interpersonal Effectiveness

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Bachelor's Degree with a concentration in Business, Economics, Finance or Computer
Science, or an equivalent diploma
• 3-5 years' experience in the IT field or equivalent work experience
• Ability to understand and apply instructions or suggest alternate proven methods to move
projects forward
• Ability to follow established practices, policies and procedures
• Ability to build stable working relationships
• Strong communication skills
• Very strong understanding of productivity suite software (i.e. Microsoft Office)
• Strong analytical skills
• Able to create simple to complex analytical solutions
• Ability to take an abstract analytical problem and break it down into actionable tasks

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer, as well as
interacting with DC systems and people.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person
meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Requires ability to frequently walk throughout distribution centers (approx. 2 million square feet
in size) to observe and support users.
Requires ability to ascend/descend stairs.
Requires frequent standing and walking for lengthy periods of time.
Requires ability to hear\communicate in a noisy environment.
Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting
boxes up to 50 pounds.
This role requires regular in-office presence, including to engage in in-person team interaction,
meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this
role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:
N/A

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position.
It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Contents are subject to change at management's discretion.