Job DescriptionWe are seeking a Business Analyst responsible for designing, developing, coordinating and implementing automated & non-automated solutions that resolve operational problems and maximize the benefits derived from business opportunities. Responsibilities include managing projects that are crucial to achieving operational and strategic initiatives; such as enhancing service, improving productivity, increasing quality and maintaining profitability.
This is a hybrid role reporting to the Harrisburg, PA office.
POSITION COMPETENCIES- Business Acumen
- Negotiation
- Results Oriented
- Time & Priority Management
- Decision Making
- Customer Focused
- Talent Development Mindset
- Effectively Communicates and Connects
- Demonstrates Adaptability
- Demonstrates Accountability
ESSENTIAL DUTIES AND RESPONSIBILITIES- Creates detailed business requirements, using the best combination of text, diagrams, models, matrices, etc, to develop and implement solutions to business needs.
- Participates in outlining and creating post production methods of validating the return on investment of implemented enhancements.
- Provides training and assistance to staff on new and enhanced systems, workflows and processes.
- Develops job aid materials, procedures, workflows, user manuals, training guides, presentations and other documentation regarding planned and strategic projects.
- Creates test plans, test matrices, acceptance criteria and use cases, to validate and verify the developed solutions.
- Coordinates the testing efforts on assigned projects.
- Participates in division audit review functions and activities.
- Identifies, develops and integrates new and existing operational and strategic initiatives, including: quality, service, productivity, profitability, management information and expense management.
- Develops strategies and proposals to meet and solve operational challenges and issues.
- Conducts market research for new vendors and systems, in regards to identifying solutions to business issues.
- Using a variety of tools and techniques completes research and analysis into defined business issues, to gather the information that is needed to develop solutions.
- Develops and proposes operational solutions, prioritizes requirement components, researches and analyzes costs, benefits and risks of proposed solutions.
- Designs and creates ad hoc reports for the purpose of making business decisions.
- Troubleshoots and resolves production issues/problems.
- Defines project tasks and resource requirements.
- Identifies project risks and mitigation strategies.
- Assists with coordinating and monitoring the costs of assigned projects.
- Manages conflicts and negotiates to maintain consensus on solution scope, time, and cost.
- Creates and maintains project timelines and work plans.
- Defines project tasks and resource requirements.
- Defines roles and responsibilities for assigned resources.
- Directs & supports project teams including both on site resources and external resources.
- Tracks, monitors and controls project deliverables and creates status reports for stakeholders.
- Initiates preventative / corrective measures to ensure assignments stay on track.
ADDITIONAL RESPONSIBILITIES- Assists division in the budgeting process.
- Selects best approach to complete assignments and gains buy in on approach for each assignment.
- Uses sound logic, data and analytics to justify and recommend solutions. Heavily influences final decisions.
- May manage the day-to-day duties of production support team members or project team members, to possibly include providing input on their performance.
- Performs other duties as may be assigned by the supervisor/manager
SPECIAL RELATIONSHIPS- Direct contact with both internal and external resources
- Internally: Penn National employees including those within business and technical units, line and staff operations, and executives
- Externally: agents, vendors, state agencies, and customers
- Ability to interact with all levels of authority within the organization.
- Ability to be sensitive and effective in both listening and communicating with end users
QUALIFICATIONSEducation/Credentials
- Associate's degree preferred
- Continuing education in insurance related courses preferred
Experience
- Minimum of 5-years' experience in a business environment, in a technical or analytical role; insurance industry preferred
Technical/Professional Knowledge
- SharePoint and Azure Dev Ops
- Demonstrated research, and problem-solving skills
- Proficiency in utilizing data and analytics in making business decisions
- Effective verbal, written and listening communication skills, for exchanging routine and non-routine information with people inside and outside of the company
- Excellent inter-personal skills that build, maintain and foster productive relationships to assist in meeting goals and achieving results, with the ability to effectively direct and coordinate the activities of others within a designated project or team
- Excellent training and presentation skills
- Proficiency with personal computers, spreadsheets Microsoft Office Suite and database software
- Demonstrated knowledge of insurance industry systems and division specific technology
- Effective customer service skills, with the ability to meet customer initiated deadlines
- Must possess effective negotiation skills, with the ability to tactfully explain and defend decisions while maintaining and promoting positive business relationships
- Effective decision making and critical-thinking skills
- Must be able to successfully manage tasks and projects with aggressive deadlines and time sensitivity
- Demonstrated ability to interpret and apply standard practices, procedures and other established business principles and guidelines
- Must have a strong sense of urgency while maintaining accuracy in work product
- Must be organized and detail oriented, with the ability to adapt to change
- Must be able to work independently or as part of a group
The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is $75,000 - $104,000. Additionally, you may be able to participate in our annual incentive program, depending on eligibility under the plan.
