Job DescriptionEmbark on a rewarding career as a Business Analyst II with our dynamic Payment Network Office team. You'll have the opportunity to make a meaningful impact by shaping and delivering content that supports the card payment brands, guiding initiatives, and enhancing communication across multiple channels. Join us to contribute to our mission and advance your career in a collaborative and supportive environment.
As a Business Analyst I within the Payment Network Office team, you will play a pivotal role in understanding the payment brands, their rules, and the implementation lifecycle. Your expertise will be instrumental in reviewing, developing, and communicating content related to brand initiatives, articles, and regulatory changes. You will collaborate with cross-functional teams to ensure the successful delivery of information and support the implementation of new payment brand requirements. Your strategic thinking and strong communication skills will be essential in guiding stakeholders through complex changes and ensuring alignment with organizational goals..
Job responsibilities - Review, interpret, and communicate payment brand rules, initiatives, and regulatory changes to internal and external stakeholders.
- Develop clear, accurate, and engaging content for multiple channels, supporting the delivery of payment brand communications and updates.
- Collaborate with cross-functional teams to facilitate payment brand initiatives, ensuring timely information and effective communication.
- Provide guidance and support to team members, empowering them to contribute to content development and delivery.
- Apply strategic thinking to assess the impact of payment brand changes, identify risks, and recommend communication solutions that support business objectives.
- Foster strong relationships with stakeholders, ensuring their needs are understood and addressed throughout the implementation process.
- Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies.
- Leverage digital platforms and technological tools to improve processes, enhance customer interactions, and effectively communicate with stakeholders.
Required qualifications, capabilities, and skills - Demonstrated experience in content development, communication, or project management within the payments industry or a related field equivalent to 2+ years.
- Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.
- Consistently demonstrates advanced strategic thinking and problem-solving skills, with a track record of supporting successful implementations.
- Effectively demonstrates excellent written, grammatical, and verbal communication skills, with the ability to review, interpret, and translate complex concepts into clear, actionable content, with proven expertise equivalent to 2+ years of experience.
- Proficiency in using automation technologies to optimize processes and implement business strategies.
- Commitment to providing quality service through continuous communication and stakeholder engagement.
- Demonstrably advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes and customer interactions.
Preferred qualifications, capabilities, and skills - 2+ years of Merchant Services experience
- Strong understanding of payment brands, their rules, and ecosystem and client impact.
- Experience in managing content delivery for payment brand initiatives or regulatory changes.
- Proficiency in supporting technology/process release management and implementation activities.
- Expertise in customer service and conflict management, with the ability to understand client needs and facilitate effective collaboration.
- Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
- Expertise with document and content communications and publication including PowerPoint, Adobe and SharePoint.
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the TeamJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
